At arenaflex, we're committed to empowering our customers, colleagues, and communities to progress in incredible ways. As a Senior Manager on our Digital Customer Growth Team, you'll play a pivotal role in shaping the future of customer experience and driving business growth. If you're a strategic thinker with a passion for customer-centric marketing, we want to hear from you.
**About arenaflex**
arenaflex is a global leader in payments and commerce, with a rich history of innovation and customer satisfaction. Our commitment to backing our customers, communities, and colleagues is at the heart of everything we do. We're proud to be a diverse and inclusive community, where everyone feels seen, heard, and valued.
**The Digital Customer Growth Team**
Our team is dedicated to delivering customer-centric treatments that expand and deepen our relationship with existing Small Business and Middle Market Card Members. As a Senior Manager, you'll lead strategic projects for revenue-critical programs and ongoing product channel management across treatments such as Card Upgrade/Cross-Sell, Lending Enrollments/Pricing, and more. You'll have the opportunity to structure how we engage with our Small Business Customers through their primary digital Customer portal, "My Card Account – MYCA" and "Blueprint as a Small Business Homepage."
**Responsibilities**
As a Senior Manager on our Digital Customer Growth Team, you'll be responsible for:
- **Leading Creative Development**: Collaborate with creative agencies and cross-functional partners to execute campaigns for the MYCA web, mobile channel, and Blueprint Homepage.
- **Managing Test & Learn Curriculum**: Ideate tests, create implementation strategies, organize, and track results to drive continuous program optimization and improvement.
- **Partnering Across the Organization**: Work with Product, Enterprise Digital, Analytics, Risk, and other teams to understand product-related changes or enhancements and translate them into effective marketing campaigns.
- **Leveraging Data and Customer Insights**: Drive channel effectiveness and improve marketing treatments by leveraging data and customer insights.
- **Collaborating with Internal Partners**: Work closely with internal partners on targeting, product offering, and customer behavior/insights to identify and address opportunities to support and grow the Treatments in your portfolio.
**Minimum Qualifications**
To succeed in this role, you'll need:
- **Data-Driven Strategic Thinking**: A growth mindset and track record of developing customer-first marketing strategies that unlock growth.
- **Complex Process Management**: Ability to manage several inter-related pieces of complex processes with a heavy focus on attention to detail.
- **Thought Leadership**: Proven success in leveraging customer insights and innovative thinking to deliver best-in-class customer experiences.
- **Exceptional Relationship Skills**: Proactive collaboration, seeking input, and understanding others' goals to bring out the best for the business.
- **Effective Communication**: Strong interpersonal, oral, and written communication skills.
- **Results-Driven**: Exceptional sense of accountability and ownership.
- **Ambiguity Tolerance**: Comfortable working in 'white space' and navigating ambiguity.
- **Storytelling**: Ability to package information and tell a story to different levels of audiences.
- **Positive Energy**: Positive energy and enthusiasm with a "can-do" attitude and strong sense of humor.
- **Relevant Work Experience**: Minimum 3-5 years of relevant work experience.
**Qualifications**
As a Senior Manager on our Digital Customer Growth Team, you'll enjoy a competitive salary range of $80,000.00 to $155,000.00 annually, plus bonus benefits. You'll also have access to a range of benefits, including:
- **Competitive Base Salaries**
- **Bonus Incentives**
- **6% Company Match on Retirement Savings Plan**
- **Free Financial Coaching and Financial Well-being Support**
- **Comprehensive Medical, Dental, Vision, Life Insurance, and Disability Benefits**
- **Flexible Working Model with Hybrid, Onsite, or Virtual Arrangements**
- **20 Weeks Paid Parental Leave for All Parents**
- **Free Access to Global On-Site Wellness Centers**
- **Free and Confidential Counseling Support**
- **Career Development and Training Opportunities**
**About arenaflex's Culture and Values**
At arenaflex, we're committed to creating a culture of inclusivity, diversity, and respect. We believe in empowering our colleagues to thrive, professionally and personally, and we're proud to offer a range of benefits and programs that support their holistic well-being. Our Amex Flex working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture.
**How to Apply**
If you're a strategic thinker with a passion for customer-centric marketing, we want to hear from you. Apply now to join our Digital Customer Growth Team and help shape the future of customer experience at arenaflex.
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