Are you passionate about making a difference in your community? Do you have a strong desire to work with vulnerable, at-risk populations and provide exceptional customer service? If so, we invite you to join careerzynith's dynamic team as a Lobby Customer Service Representative for the Family and Adult Assistance Division at our Welcome Center and Neighborhood Resource Sites.
At careerzynith, we value diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and empowered to succeed. Our team members are the heart of what makes careerzynith, careerzynith, and we're seeking talented individuals who share our passion for community support and assistance.
**About Our Job**
As a Lobby Customer Service Representative, you'll play a critical role in providing professional and respectful customer service to internal and external customers. You'll gain general knowledge to provide responses to customer questions at the lobby window, complete accurate data entry of new applications for food, cash, and medical benefits, and issue electronic benefit cards (EBT). You'll also have the opportunity to work in a fast-paced environment, adhering to quick turnaround times and executing accurate follow-up and follow-through.
**What You'll Do**
* Provide professional and respectful customer service when working with internal and external customers
* Gain general knowledge to provide responses to customer questions at the lobby window
* Complete accurate data entry of new applications for food, cash, and medical benefits
* Issue electronic benefit cards (EBT)
* Perform other duties as assigned
**About Our Assistance Programs**
The dedicated staff at careerzynith's Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long-term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.
**About You**
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience, and we exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you, and careerzynith to the next level.
Our ideal candidate has some or all of the following experience, skills, and characteristics:
* A proven ability to make a difference through engaging customers with a solution-oriented approach
* A passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations
* Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow-up and follow-through
* Bilingual skills and the ability to read, write, and speak proficiently
* Strong Microsoft Office skills (Outlook, Word, Excel)
**Required Minimum Qualifications**
* Education requirement: Graduation from high school or the possession of a GED, HiSET, or TASC Certificate
* Experience requirement: Three (3) years of full-performance office support/clerical work (type and level of an Administrative Support Assistant III)
* Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
* Licensure & Certification: None
**What We Offer**
* Competitive salary commensurate with education and experience
* Generous benefits for full-time employees, including:
+ A guaranteed life-long monthly pension, once vested after 5 years of service
+ 457B Retirement Plan
+ 140 hours of PTO earned within the first year + 11 paid holidays, 1 personal holiday, and 1 volunteer day per year
+ Competitive medical, dental, and vision plans effective within 1 month of start date
* Opportunities for career growth and development
* A dynamic and inclusive work environment
**How to Apply**
If you're passionate about making a difference in your community and providing exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application as soon as possible and no later than January 30th, 2024, at 11:59pm to ensure consideration.
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**Equal Employment Opportunity**
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact
[email protected] with three business days' notice.
**Assessment Requirement**
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from
[email protected] with a link to the assessment or test. We recommend that you add
[email protected] to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact
[email protected].
**About Everything Else**
Job Profile CC1503 Administrative Support Assistant IV
To view the full job profile, including position specifications, physical demands, and probationary period, click here.
Position Type Unlimited Position
Salary Range $22.01 - $33.02
Starting Pay Our target hiring range is $22.01-$26.84
Agency Denver Human Services
Assessment Requirement Administrative Professional