At arenaflex, we're committed to being Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – we continue to grow and evolve as a world-class e-commerce platform. Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of our DNA. The world's brightest technology minds come to arenaflex to research and develop technology that improves the lives of shoppers and sellers around the world.
We're looking for a leader who is passionate about customer experience, thinks and acts globally, and has the ability to contribute major new innovations in the industry. As our Sr. Manager of Forecasting, you will create and deliver contact forecasts that we will use to generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. The ideal candidate will possess a strong analytical background that enables her/him to analyze various sources of data, and standardize forecasting activities across their team.
### Job Description
#### Overview
We're seeking an experienced Full Stack Forecasting Manager to lead our global Customer Service capacity planning team. As a key member of our Customer Service leadership team, you will be responsible for managing a team of analysts and managers spread across multiple countries, developing short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets. Your expertise will drive improvements in cost and quality of our customer service on a global scale.
#### Key Responsibilities
* Manage a team of analysts and managers to develop short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets
* Lead a team of 10+ analysts and managers spread across multiple countries, ensuring low error contact forecasts to ensure service level delivery
* Develop and implement a comprehensive global capacity planning solution for our Customer Service (CS) network
* Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
* Develop and maintain strong relationships with cross-functional teams, including Sales, Marketing, and Operations
* Analyze various sources of data to inform forecasting decisions and drive business outcomes
* Standardize forecasting activities across the team and develop processes to ensure consistency and accuracy
* Develop and implement data visualization tools to communicate findings to stakeholders
* Stay up-to-date with industry trends and best practices in forecasting and capacity planning
#### Essential Qualifications
* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
* 10+ years of experience in Forecasting/Planning, with a strong analytical background
* Experience managing a team of analytic professionals, including hiring, development, and performance management
* Experience with SQL, statistical analysis, and data visualization tools
* Excellent communication skills to share findings in an understandable and actionable manner
* Ability to lead successfully in a dynamic, fast-paced environment
* Ability to manage team to meet tight deadlines and prioritize workloads
#### Preferred Qualifications
* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
* Experience in forecasting, time-series, and multivariate regression
* Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
* Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
* Experience using AWS technologies such as Redshift, S3, etc.
* Excellent interpersonal, written, and oral communication skills
* Natural curiosity and desire to learn
#### Skills and Competencies
* Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop insights
* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
* Strong leadership and management skills, with the ability to motivate and develop a team of analysts and managers
* Ability to work in a dynamic, fast-paced environment and prioritize multiple tasks and deadlines
* Strong business acumen, with the ability to understand the impact of forecasting decisions on business outcomes
* Experience with data visualization tools and the ability to communicate complex data insights to stakeholders
#### Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Forecasting Manager, you will have the opportunity to work with a talented team of analysts and managers, develop your skills and expertise, and contribute to the growth and success of our Customer Service business. We offer a range of learning and development opportunities, including training programs, mentorship, and career development planning.
#### Work Environment and Company Culture
We're proud of our company culture, which is built on a foundation of innovation, collaboration, and customer obsession. Our team is passionate about delivering exceptional customer experiences and is committed to making arenaflex the most customer-centric company in the world. We offer a dynamic and fast-paced work environment, with opportunities to work on a wide range of projects and initiatives.
#### Compensation, Perks, and Benefits
We offer a competitive compensation package, including a base salary, bonus, and stock options. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. Our perks include a comprehensive training program, mentorship, and career development planning.
#### How to Apply
If you're a motivated and experienced Full Stack Forecasting Manager looking for a new challenge, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
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