About Us
At Workwarp, we are a dynamic and innovative company that prides itself on delivering exceptional experiences for our guests. With a wide range of event venues, including Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, and Disney Springs, we offer a unique and exciting work environment for those who are passionate about event planning and execution. As a remote Event Services Coordinator, you will be an integral part of our team, supporting the Services Team in handling daily administrative and clerical duties while facilitating event execution.
About the Role
We are seeking an experienced and highly organized Event Services Coordinator to join our team. As a key member of our Services Team, you will engage with first-time and repeat guests who have a stay or event activation in any one of our event venues. Your primary responsibilities will include handling basic group contact requests, communicating event needs through detailed and concise Banquet Event Orders (BEOs) and Group Resumes, and providing day-of event support at the event venue. You will also be responsible for representing The Walt Disney Company with the highest level of integrity and professionalism at all times.
Responsibilities
- Handle basic group contact requests and answer questions pre-arrival and onsite regarding food & beverage, admissions, function space, general resort or park information, event venues, etc. and provide day-of event support at the event venue.
- Communicate event needs through detailed and concise Banquet Event Orders (BEOs) and Group Resumes, create Food & Beverage and Dinner show agreements and drive revenue by providing group contact with enhancement options.
- Timely and accurate completion of assigned projects and administrative activities/tasks and ability to provide accurate data for deposit collection.
- Represent The Walt Disney Company with the highest level of integrity and professionalism at all times.
Key Qualifications
To be successful in this role, you will need to possess the following qualifications:
Basic Qualifications
- Passion for delivering outstanding Guest Service, and at least 6 months of work experience in responding to and resolving complicated guest inquiries and issues.
- Knowledge of Group Markets, Catering/Banquets, Conventions, Resorts Rooms, and Events.
- Flexibility in scheduling and availability to work nights, weekends, and holidays based on event schedules and needs.
- Attention to detail and prioritization skills in handling many requests at the same time.
- Ability to work independently and collaborate with the team to improve efficiency, knowledge-share, problem-solve, and maintain close partnerships with cross-functional teams.
- Computer proficiency within a Windows environment.
- Eagerness to learn new and evolving software applications.
Preferred Qualifications
- Proficiency with Meeting Matrix, Siebel, and DSCS Systems.
- Knowledgeable of Walt Disney World event function space in Resorts, Theme Parks, and other facilities.
- Strong negotiating skills and influencing abilities.
- Food & Beverage and/or Resort Rooms experience.
What We Offer
As a remote Event Services Coordinator, you will enjoy a range of benefits and perks, including:
- A competitive salary.
- Health and savings benefits.
- Educational opportunities.
- Special extras that only Disney can provide.
Career Growth Opportunities
We are committed to helping our employees grow and develop their careers. As a remote Event Services Coordinator, you will have the opportunity to work with a talented team of professionals, gain valuable experience, and develop new skills. We also offer a range of training and development programs to help you achieve your career goals.
Work Environment and Company Culture
Our company culture is built on a foundation of teamwork, innovation, and customer service. We are passionate about delivering exceptional experiences for our guests, and we are committed to creating a work environment that is inclusive, supportive, and fun. As a remote Event Services Coordinator, you will have the opportunity to work from home, collaborate with colleagues, and contribute to a dynamic and fast-paced team.
How to Apply
If you are a motivated and organized individual with a passion for event planning and execution, we encourage you to apply for this exciting opportunity. Please submit your application without delay, and we look forward to hearing from you.
Apply Now Apply Now