Join arenaflex's dynamic remote team and embark on a rewarding career as an Experienced Full Stack Enterprise Support Technician. As a key member of our IT services team, you will play a vital role in ensuring seamless operations for all staff members by providing top-notch technical support and data entry services. If you're passionate about technology, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading private organization that prides itself on innovation, customer satisfaction, and employee growth. Our company culture values diversity, inclusivity, and teamwork, making us an ideal workplace for individuals who share our vision. As a remote team member, you will enjoy the flexibility to work from the comfort of your own home while being part of a dynamic and supportive community.
**Key Responsibilities**
As an Experienced Full Stack Enterprise Support Technician, you will be responsible for:
* Providing Windows and Macintosh support, provisioning new clients in both application and equipment, investigating network availability issues, installing operating systems, installing applications, system imaging, and system migration
* Offering equipment support, which includes installing, configuring, upgrading, maintaining, and troubleshooting various equipment, workstations, PCs, servers, printers, iPads, tablets, MDCs, mobile devices, digital phone systems, projectors, and more
* Offering first-level technical support for end-users via phone and email, and chat. Responding to incoming client requests for application, software, equipment, and phone support
* Creating, maintaining, and investigating network (Dynamic Directory-based) client accounts
* Providing software support, which includes installing, maintaining, and troubleshooting all client operating systems being used and progressive deliveries
* Performing setup and investigating network printers and copiers
* Providing local and remote technical training support with the help of IT drives and projects as needed
* Researching changes in operating and application systems and proactively assisting with deciding the benefits of features or solutions
* Participating in the development of strategies for the organization
* Leading consistent research and investigation into the nature, impact, and effects of current and future technology which will improve the overall desktop technology environment
* Other duties as assigned
**Essential Qualifications**
* A mix of education and experience will be considered. Must be eligible to work in the US as defined by the Immigration Reform and Control Act of 1986. Must pass a background check
* Education: High School Diploma or GED
* Years of Experience: At least three (3) years of related work experience as an IT specialist
* CompTIA, A+, or Network+ Certificate
* Valid driver's license or ability to obtain within one (1) month of hire
**Preferred Qualifications**
* Knowledge of new technology and applications for end-users
* Knowledge of PC equipment and business-related software applications
* Knowledge of network and standalone multi-functional printer devices
* Knowledge of different copiers, printers, and fax machines
* Knowledge of Dynamic Directory Control Center
* Knowledge of Microsoft Office 2010 and higher
* Knowledge of operating systems
* Knowledge of door access and badging systems
* Expertise in performing various tasks, often changing from one task to another of a different type
* Ability in verbal and written communication
* Ability in customer service and support
* Ability in prioritization and time management
* Ability in undivided attention
* Ability in investigating
* Ability to install and configure approved software
* Ability to meet time constraints and manage multiple tasks
* Ability to speak in clear, concise, straightforward terms
* Ability to stay current and understand and use new technology
* Ability to use and execute specific video software
* Ability to provide one-on-one concentrated training to end-users
* Ability to download and install printer drivers for various printer products
* Ability to investigate copiers, printers, and fax machines by using remote access and verbal communication
* Ability to comply with schedules and time constraints of the work
* Ability to adhere to oral and written instructions
**Work Environment and Company Culture**
As a remote team member, you will enjoy the flexibility to work from the comfort of your own home while being part of a dynamic and supportive community. arenaflex values diversity, inclusivity, and teamwork, making us an ideal workplace for individuals who share our vision. Our company culture is built on innovation, customer satisfaction, and employee growth.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary range of $35-$40 per year, depending on experience. In addition to a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, you will also enjoy:
* Benefit sharing
* Clinical travel reimbursement
* Legal, personality, and pet protection
* 401K with a company match
* Employee stock buy plan
* Employee assistance program
* Education reimbursement
* Flight advantages
* Paid vacation, holidays, and sick time
**How to Apply**
If you're passionate about technology, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. To apply, please submit your resume, cover letter, and required documents through our website. We look forward to hearing from you!
**Required Documents**
* Required documents for this recruitment: The candidate should have this document before applying online. Candidates are suggested to read the official notification before applying.
* Document – Qualifications certificate with mark sheets
* Passport size photographs
* Signature
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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