At arenaflex, we're on a mission to revolutionize the way we respond to emergencies and crises. As a key member of our Crisis Activities Center (EOC) team, you'll play a critical role in supporting our partners and operations during critical situations. If you're a detail-oriented, customer-focused, and crisis-management expert, we want to hear from you!
**About arenaflex**
arenaflex is a global retail leader with a commitment to innovation, customer satisfaction, and community engagement. Our Crisis Activities Center (EOC) is a 24/7 emergency response and monitoring hub that ensures the safety and security of our employees, customers, and assets worldwide. As a member of our EOC team, you'll be part of a dynamic and collaborative environment that values teamwork, open communication, and continuous learning.
**Job Summary**
We're seeking an experienced Full Stack Data Entry Specialist to join our Crisis Activities Center (EOC) team. As a key member of this team, you'll be responsible for:
* Responding to emergency-related calls from our stores and clubs, and coordinating appropriate actions in accordance with our crisis management protocols
* Monitoring external media and restricted information systems for signs and warnings of emergency-related events
* Reporting emergency-related incidents to our stores, distribution centers, and workspace partners
* Collaborating with internal and external stakeholders to prepare for and respond to crisis situations
* Providing guidance to internal colleagues on crisis preparedness and response procedures
* Maintaining accurate and up-to-date records of emergency-related incidents and responses
**Key Responsibilities**
* Respond to emergency-related calls from stores and clubs, and coordinate appropriate actions in accordance with crisis management protocols
* Monitor external media and restricted information systems for signs and warnings of emergency-related events
* Report emergency-related incidents to stores, distribution centers, and workspace partners
* Collaborate with internal and external stakeholders to prepare for and respond to crisis situations
* Provide guidance to internal colleagues on crisis preparedness and response procedures
* Maintain accurate and up-to-date records of emergency-related incidents and responses
* Identify and evaluate potential risks to organization resources, and develop strategies to mitigate these risks
* Collaborate with internal stakeholders to develop and implement crisis management plans and procedures
**Essential Qualifications**
* 2+ years of experience in crisis management, corporate security, law enforcement, or a related field
* 1-2 years of experience using business intelligence tools (e.g. Prophet, ServiceNow, Power BI) to create reports and analyze data
* 1-2 years of experience composing and researching corporate communications
* 1-2 years of experience in customer service
* Fluency in French language and communications
* Bachelor's degree in a related field (e.g. business, communications, emergency management)
**Preferred Qualifications**
* Experience working in a 24/7 emergency response environment
* Certification in crisis management, emergency management, or a related field
* Experience using data analytics tools to identify trends and patterns in emergency-related data
* Experience collaborating with internal and external stakeholders to develop and implement crisis management plans and procedures
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong analytical and problem-solving skills
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and organizational skills
* Ability to work effectively in a team environment
* Strong customer service skills
* Ability to adapt to changing situations and priorities
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our Crisis Activities Center (EOC) team, you'll have opportunities to:
* Develop your skills and expertise in crisis management, emergency response, and data analysis
* Collaborate with internal and external stakeholders to develop and implement crisis management plans and procedures
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your career
**Work Environment and Company Culture**
arenaflex is a dynamic and collaborative work environment that values teamwork, open communication, and continuous learning. As a member of our Crisis Activities Center (EOC) team, you'll have the opportunity to work with a diverse and talented group of professionals who are passionate about making a difference in the world.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package that includes:
* Hourly rate of $22/hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and development
* Collaborative and dynamic work environment
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for crisis management and customer service, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience.
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