Introduction to blithequark
At blithequark, we are shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. As a leader in the entertainment industry, blithequark is committed to providing high-quality services to its customers, and we are seeking a skilled professional to join our team.
Job Overview
blithequark is seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to know needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew. As a Data Entry and Application Development Specialist, you will be responsible for managing programs, developing learning content, facilitating training sessions, and building relationships with our partners.
Key Responsibilities
- Program management: Outline, document, and preserve the scope of all local L&D tasks. Create, music, and preserve task plans.
- Learning content material development / educational layout: Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills.
- Facilitation: Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum.
- Dealer management and dating constructing: Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise.
- Stakeholder management: Build and foster sturdy partnerships with regional CS colleagues at blithequark and be an effective voice of the local L&D crew.
Essential Qualifications
To be successful in this role, you should have:
- 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.
- Experience designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
- Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
- Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
- High degree of independence and potential to work and manipulate very own time efficiently.
- Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus.
- Fluent in Portuguese and English. Spanish is a plus.
Preferred Qualifications
In addition to the essential qualifications, we prefer candidates with:
- Experience working in a pass-cultural global environment.
- Experience with content/ know-how management.
- Experience designing schooling curriculum for service, retail, or call center managers/ leaders.
- Experience with innovative facilitation gear.
Skills and Competencies
To be successful in this role, you should possess:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, outcomes-orientated, information-driven environment.
- Strong attention to detail and organizational skills.
- Ability to build and maintain strong relationships with partners and stakeholders.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Application Development Specialist, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Opportunities to work on high-impact projects and contribute to the growth and success of the company.
- A collaborative and dynamic work environment that fosters innovation and creativity.
- A competitive compensation and benefits package.
Work Environment and Company Culture
At blithequark, we pride ourselves on our unique and dynamic company culture. Our employees are passionate, innovative, and committed to delivering high-quality services to our customers. As a Data Entry and Application Development Specialist, you will be part of a team that values:
- Excellence and simplicity in everything we do.
- Collaboration and teamwork to achieve common goals.
- Innovation and creativity to stay ahead of the curve.
- Open communication and transparency to ensure everyone is informed and aligned.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation and benefits package to our employees. As a Data Entry and Application Development Specialist, you can expect:
- A competitive salary range of $25 to $35 per hour.
- A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) matching program.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment that fosters innovation and creativity.
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Data Entry and Application Development Specialist role at blithequark. With our commitment to excellence, simplicity, and customer satisfaction, we are confident that you will find a rewarding and challenging career with our company. Apply now to join our team and contribute to the growth and success of blithequark!
Apply Now