At arenaflex, we're revolutionizing the way people consume entertainment and storytelling around the world. With over 270 million members in 190 countries, we're constantly pushing the boundaries of innovation and excellence. As a key member of our Data Science and Analytics team, you'll play a vital role in shaping the future of customer service and experience at arenaflex.
**About arenaflex**
arenaflex is one of the world's leading entertainment services, with a mission to deliver an incredible customer experience to our members. We're committed to using data to measure, optimize, and personalize our customer service investments, ensuring a delightful and efficient experience for our members. Our Data Science and Engineering team is at the forefront of this effort, using cutting-edge technologies and techniques to drive business insights and inform product development.
**Job Summary**
We're seeking an experienced Full Stack Data Engineer to join our Customer Service team at arenaflex. As a key member of this team, you'll collaborate with data engineers, software engineers, and business owners to build reliable, scalable data pipelines, transform raw data into core business metrics, and work with custom visualization tools to surface CS insights. This is a high-impact role that requires a high degree of autonomy, strong technical judgment, and the ability to span across the data stack.
**Key Responsibilities**
* Collaborate with data engineers, software engineers, and business owners to design, develop, and maintain data pipelines that support customer service initiatives
* Develop and maintain data models that are adaptable to changes in source data or business processes
* Work with custom visualization tools to surface CS insights and inform business decisions
* Design and implement data quality checks and metrics to ensure data accuracy and reliability
* Collaborate with analysts and business leaders to develop and prioritize business metrics and KPIs
* Develop and maintain technical documentation and knowledge base to support team members
**Essential Qualifications**
* At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records)
* Strong data modeling skills, with experience designing structures that are adaptable to changes in source data or business processes
* Strong proficiency in Python or Scala, with a passion for writing clean, supportable code
* Advanced SQL skills, with a strong advocacy for data quality
* Analytical aptitude to think through business problems and prioritize autonomously
* Strong communication and productive partnership with analysts, engineers, and business leaders
**Preferred Qualifications**
* Experience working with cloud-based data platforms (e.g. AWS, GCP, Azure)
* Experience with data warehousing and ETL (Extract, Transform, Load) processes
* Familiarity with data visualization tools (e.g. Tableau, Power BI)
* Experience with agile development methodologies and version control systems (e.g. Git)
* Strong understanding of data governance and security principles
**arenaflex Culture**
arenaflex's culture is an integral part of what makes us successful, and we approach diversity and inclusion seriously and thoughtfully. We're an equal-opportunity employer and celebrate diversity, recognizing that bringing together different perspectives and backgrounds helps build stronger teams. Our compensation structure consists solely of an annual salary, and we offer comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
**Compensation and Benefits**
The salary range for this role is $170,000 - $720,000, and we offer comprehensive benefits to support your physical and mental well-being. We're committed to providing a competitive compensation package that reflects your skills, experience, and contributions to our team.
**Career Growth Opportunities**
As a Full Stack Data Engineer at arenaflex, you'll have the opportunity to work on high-impact projects that drive business insights and inform product development. You'll collaborate with a talented team of data scientists, engineers, and business leaders to develop and maintain data pipelines, transform raw data into core business metrics, and work with custom visualization tools to surface CS insights. Our team is passionate about innovation and excellence, and we're committed to providing opportunities for growth and development.
**Work Environment and Culture**
arenaflex is a unique culture and environment that values diversity, inclusion, and innovation. We're committed to creating a workplace that's inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive. Our team is passionate about delivering an incredible customer experience, and we're committed to using data to drive business insights and inform product development.
**How to Apply**
If you're a motivated and experienced data engineer looking for a new challenge, we encourage you to apply for this role. Please submit your resume and a cover letter that highlights your experience and qualifications. We're an equal-opportunity employer and celebrate diversity, recognizing that bringing together different perspectives and backgrounds helps build stronger teams.
**Contact Information**
If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We're committed to providing a meaningful interview experience for all candidates, and we're happy to accommodate any requests for accommodations or adjustments.
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