Join the blithequark Team: Where Customer Experience Meets Innovation and Growth
blithequark is a leading organization dedicated to helping people reduce risk and overcome unexpected events. With a rich history spanning over 60 years, we have established ourselves as a trusted name in the industry. Our team is built on a foundation of diversity, inclusion, and a shared purpose to deliver exceptional customer experiences. We are excited to announce an opportunity for a highly skilled Customer Support Specialist to join our remote team in Texas, focusing on billing and policy services.
About Us
At blithequark, we pride ourselves on being a one-team organization with a common goal: to help others. We believe that everyone needs insurance, and we can't imagine a world without it. Our culture is centered around encouraging growth, having fun, and working together to achieve great things. We value diverse perspectives, inclusivity, and serving customers from all walks of life. Our team members are our greatest assets, and we invest in their well-being and professional development.
Job Summary
We are seeking an experienced Customer Support Specialist to handle various types of customer service interactions, including phone, live chat, SMS, email, and social media, for all lines of business nationwide. The successful candidate will utilize their basic understanding of products, services, and in-depth knowledge of policies and procedures to provide knowledgeable answers to customer inquiries, resolve issues, and process policy changes.
Key Responsibilities:
- Provide expert support to customers regarding their policy, billing, or claim, ensuring a high level of customer satisfaction.
- Handle advanced inquiry interactions, including making policy changes, processing payments, changing due dates, managing pay plans, and resetting portal credentials.
- Investigate and resolve customer issues, responding to inquiries and requests in a timely and professional manner.
- Collaborate with team members to achieve shared goals and maintain a positive, inclusive work environment.
- Stay up-to-date with product knowledge, policies, and procedures to ensure accurate and efficient customer support.
Requirements
Education:
- High School Diploma or GED equivalent required.
- Associate's degree preferred.
Experience:
- 1+ year of call center and/or customer service experience.
- Or equivalent combination of education and experience.
Knowledge and Skills:
- Strong desire to provide exceptional customer experiences with excellent communication skills.
- Ability to interact with customers through various channels, including phone, live chat, SMS, email, and social media.
- Excellent computer skills, including proficiency in Microsoft Office applications (Outlook, Word).
- Highly driven and self-motivated individual with the ability to work in a fast-paced environment.
- Analytical skills to assess customer needs, identify problems, and make sound business decisions.
What We Offer
At blithequark, we are committed to providing our team members with a comprehensive benefits package and a supportive work environment. Some of the benefits and perks we offer include:
- Competitive salary of $17.00/hr.
- Flexibility to work from anywhere in the United States for most positions.
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
- Medical, dental, vision, life, and pet insurance.
- 401(k) retirement savings plan with company match.
- Engaging work environment with opportunities for growth and development.
- Promotional opportunities and education assistance.
- Professional and personal development opportunities.
- Company recognition program.
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.
Why Choose a Career at blithequark?
By joining our team, you will be part of an organization that values its people and invests in their growth and well-being. We offer a dynamic work environment, opportunities for professional development, and a comprehensive benefits package. Our team members are our greatest assets, and we are committed to providing them with the resources and support they need to succeed.
How to Apply
If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
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