At arenaflex, we're revolutionizing the way businesses approach technology and innovation. As a pioneer in the public cloud, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking. With a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale, we're now looking for a customer-centric, energetic, and highly-motivated individual to join our team.
**About arenaflex**
arenaflex has been a trailblazer in the tech industry, and our journey has been nothing short of remarkable. We've open sourced several of the software tools we built, forged new partnerships with other digital leaders, and developed a suite of internal solutions to meet the challenges of a digital-first, cloud-first business at scale. We're now exploring how best to bring some of these tools to market as enterprise B2B software solutions, and we're looking for individuals who share our passion for innovation and customer-centricity.
**Role Overview**
We're seeking an experienced and collaborative technical pre-sales individual to partner with technically skilled customers, internal Product and Engineering teams, as well as other cross-functional verticals. As a Customer Solutions Architect, you'll need to be technically capable and credible in your own right, as well as effective in shaping the customer and solutions-focused skills of your team. You'll have the ability to grow your leadership skills, dive deep into various hands-on solutions, and develop new skills to make strong contributions in architecture transformation discussions.
**Key Areas of Focus for Customer Solutions Architects**
* Trusted Advisor: We're the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements.
* Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.
* Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.
* Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.
* Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products.
* Pre-Sales & Post-Sales: We're focused on serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. We also focus on the Post-Sales stages for those instances where customers will require solutions that weren't part of their original product deployment.
* Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at our disposal.
* Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
**Key Responsibilities for This Role**
* Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
* Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
* Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.
* Builds and manages key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
* Serves as a knowledge resource and escalation point for coworkers and customers.
* Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
* Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
* Leads high customer satisfaction through the use of data and proactive solutions.
* Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.
* Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
* Develops and maintains technical support procedures and policies.
* Builds credibility and trust within the team and with our business customers and stakeholders.
* Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects.
* Analyzes, defines, and documents requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
* Works with business partners, architects, and other groups to identify technical and functional needs of systems and determine priority of needs.
* Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
**Essential and Preferred Qualifications**
* Bachelor's degree or military experience
* At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
* At least 3 years of experience working with cross-functional teams
* At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
* At least 2 years of experience with design, implementation, or consulting experience of distributed applications
* Master's Degree in Computer Science, Engineering, Information Technology
* High level of comfort communicating effectively across internal and external organizations
* History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
* 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
* 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions
**Skills and Competencies Required for Success**
* Strong technical skills, including cloud services, data clouds, and data manipulation languages
* Excellent communication and interpersonal skills
* Ability to work collaboratively with cross-functional teams
* Strong problem-solving and analytical skills
* Ability to think critically and strategically
* Strong leadership and management skills
* Ability to build and maintain relationships with customers and stakeholders
* Strong technical writing and documentation skills
* Ability to stay current with new technology options and products
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career growth and advancement within the company
* Access to training and development programs to enhance technical skills and knowledge
* Collaborative and dynamic work environment
* Opportunities to work on high-profile projects and initiatives
* Recognition and rewards for outstanding performance and contributions
**Work Environment and Company Culture Highlights at arenaflex**
* Collaborative and dynamic work environment
* Opportunities to work on high-profile projects and initiatives
* Recognition and rewards for outstanding performance and contributions
* Access to training and development programs to enhance technical skills and knowledge
* Opportunities for career growth and advancement within the company
* Flexible work arrangements and remote work options
* Comprehensive benefits package, including health, financial, and other benefits
* Opportunities to participate in community service and volunteer programs
**Compensation, Perks, and Benefits**
* Competitive salary range: $170,700 - $194,800
* Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
* Comprehensive benefits package, including health, financial, and other benefits
* Flexible work arrangements and remote work options
* Opportunities to participate in community service and volunteer programs
* Access to training and development programs to enhance technical skills and knowledge
* Opportunities for career growth and advancement within the company
**Conclusion**
If you're a customer-centric, energetic, and highly-motivated individual with a passion for innovation and technical expertise, we encourage you to apply for this exciting opportunity. As a Customer Solutions Architect at arenaflex, you'll have the chance to work on high-profile projects, collaborate with cross-functional teams, and make a meaningful impact on our customers and the industry. Don't miss this opportunity to join a dynamic and innovative company that's shaping the future of technology and banking. Apply now to take your career to the next level!
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