**Join arenaflex's innovative team as a Customer Solutions Architect and help shape the future of cloud and data application development.**
At arenaflex, we're revolutionizing the way businesses approach data management and cloud computing. As a pioneer in the industry, we've developed a suite of internal solutions that meet the challenges of a digital-first, cloud-first business at scale. Now, we're looking for a highly motivated and customer-centric individual to join our team as a Customer Solutions Architect.
**About arenaflex**
arenaflex has been at the forefront of the tech journey, embracing the public cloud and machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking. We've open sourced several software tools we built, such as Cloud Custodian and Hygieia, and forged new partnerships with digital leaders like Microsoft. Through this journey, we've developed a unique understanding of the challenges businesses face when accelerating their cloud and data journeys.
**Role Overview**
As a Customer Solutions Architect at arenaflex, you'll be the front line for our customers' tech, product, and cyber needs. You'll represent the voice of the customer and drive solutions that bring value to our customers. You'll be a trusted advisor, a customer ambassador, and a thought leader, using research and customer solutioning experiences to build and share thought leadership both internally and externally.
**Key Areas of Focus**
* **Trusted Advisor**: You'll be the go-to person for our customers' technical and business needs, providing guidance and solutions that meet their requirements.
* **Customer Ambassador**: You'll represent the voice of the customer, ensuring that their needs are heard and addressed within arenaflex.
* **Demonstrate Value**: You'll focus on identifying the best solutions that bring value to our customers, using data and proactive solutions to drive customer satisfaction.
* **Thought Leadership**: You'll use research and customer solutioning experiences to build and share thought leadership, both internally and externally.
* **Subject Matter Experts**: You'll gain deep understanding of our products and subject matter expertise across technology domains, providing expert advice to our customers.
* **Pre-Sales & Post-Sales**: You'll serve our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and also solving for unique requests in the Post-Sales stages.
* **Solution Oriented**: You'll focus on finding solutions to address every customer problem and need, using every tool, skillset, and creativity at your disposal.
* **Channel Partnership**: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
**Key Responsibilities**
* Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
* Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
* Manage relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.
* Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
* Serve as a knowledge resource and escalation point for coworkers and customers.
* Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
* Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
* Lead high customer satisfaction through the use of data and proactive solutions.
* Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
* Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
* Develop and maintain technical support procedures and policies.
* Build credibility and trust within the team and with our business customers and stakeholders.
* Drive architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects.
* Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
* Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
* Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
**Essential Qualifications**
* Bachelor's degree or military experience
* At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
* At least 3 years of experience working with cross-functional teams
* At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
* At least 2 years of experience with design, implementation, or consulting experience of distributed applications
**Preferred Qualifications**
* Master's Degree in Computer Science, Engineering, Information Technology
* High level of comfort communicating effectively across internal and external organizations
* History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
* 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
* 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions
**What We Offer**
* Competitive salary range: $170,700 - $194,800
* Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
* Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
* Opportunities for career growth and professional development
* Collaborative and innovative work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-centric individual who is passionate about cloud and data application development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
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