At arenaflex, we're not just a company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service Representative in our Sales team, you'll be the voice of arenaflex, connecting with customers, and helping them stay connected to what matters most. If you're a people person with a passion for sales and customer service, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in communications and technology, committed to revolutionizing the way people connect and interact. With a rich history of innovation, we've established ourselves as a trusted partner for individuals and businesses alike. Our mission is to empower people to live their best lives, and we're looking for talented individuals like you to join our team.
**How You'll Make an Impact**
As a Premier Service Consultant specializing in customer acquisition and service, you'll be at the forefront of providing solutions to prospective and existing customers, optimizing their service experience, driving satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you'll address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
**What Your Day-to-Day Will Look Like**
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.
* Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
* Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records.
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services.
* Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service.
* Premier Service Consultants may be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support, based on the needs of the business.
**What You Can Look Forward to**
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.
* Competitive hourly rate starting at $16.40/hour (and up), plus up to $3,000 in commissions monthly if all sales goals are met.
* A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
* Opportunities for career growth and development, with training on the latest technology, devices, and products and services.
* A dynamic and supportive work environment, with a team of passionate individuals dedicated to delivering exceptional customer experiences.
**What We're Looking For**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours.
* Occasional overtime may be required.
**WFH Requirements**
* Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* Your workspace must be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Why Join arenaflex?**
* Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and products and services.
* You'll be part of a dynamic and supportive team, dedicated to delivering exceptional customer experiences.
* You'll have access to a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
* You'll have opportunities for career growth and development, with training on the latest technology, devices, and products and services.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you! Apply today and take the first step towards a rewarding career with arenaflex.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
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