Are you passionate about delivering exceptional customer experiences and solving complex problems in a fast-paced environment? Do you thrive in a dynamic setting where no two days are the same? If so, we have an exciting opportunity for you to join arenaflex as a Remote Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch support to our customers, resolving issues efficiently, and exceeding customer satisfaction expectations.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the energy industry. Our mission is to empower our customers by delivering reliable, efficient, and customer-centric services. We are committed to fostering a culture of inclusivity, diversity, and excellence, where our employees can grow professionally and personally. As a remote Customer Service Representative, you will be part of a talented team that is dedicated to making a positive impact in the lives of our customers.
**Key Responsibilities**
As a Remote Customer Service Representative, you will be responsible for:
* Processing billing calls, investigating meter reads, and resolving billing accuracy or payment issues
* Handling emergency calls and providing timely support to customers in crisis situations
* Processing customer move-ins, adds, and transfers, as well as refunds, compensation requests, and changes to accounts
* Routing escalated customer issues for resolution and making referrals to special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs as necessary
* Processing order inquiry calls, initiating service orders, and providing service order status updates
* Assisting customers with credit/payment arrangements and directing them to self-service channels as needed
* Meeting individual deadlines, metrics, and team goals while multi-tasking and prioritizing tasks effectively
* Working cooperatively in a group environment to achieve common goals and promoting a positive work environment
**Essential Qualifications**
To be successful in this role, you will need:
* A high school diploma or equivalent
* One (1) year of customer service experience
* Computer skills, including navigating multiple tabs, windows, and systems
* The ability to type a minimum of 25 WPM (Word Per Minute)
* Solid written and verbal communication skills
* For bilingual candidates, the ability to pass a bilingual aptitude test (Spanish) and possess solid written skills in English and Spanish, as well as speak fluent English and Spanish
* Must be 18 years of age or older
**Preferred Qualifications**
While not required, the following qualifications will make you a strong candidate:
* 2-3 years of call center and/or customer service experience
* 2-5 years of previous customer service work from home experience
* Utility experience
* Advanced computer skills, including navigating multiple tabs, windows, and systems
* The ability to type 60-65 WPM (Words Per Minute)
**Living Requirements**
To be eligible for this role, you must reside within 80 miles of one of the following arenaflex facilities:
* arenaflex of Ohio location (290 W. Nationwide, Blvd, Columbus, OH 43215)
* arenaflex of Kentucky (2001 Mercer Road, Lexington, KY 40511)
* arenaflex of Pennsylvania (12 Sandstone Way, Dunbar, PA 15431)
**Work From Home Office Requirements**
As a remote Customer Service Representative, you will be required to:
* Maintain high-speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired, with no Wi-Fi or Satellite Internet
* Have the ability to work in a secure, private location with proper, ergonomic office equipment (computer desk and computer chair) and setup
* Have a smart phone to download a VPN app on your personal device
* Be available from 7:00 a.m. – 7:00 p.m. and able to attend 100% of the 13-week training program, with punctual attendance essential for consistent service delivery and reliability for our customers
**Work Authorization**
You must be authorized to work in the United States without requiring sponsorship.
**Inclusion & Diversity**
As a member of our team, you will be expected to:
* Value inclusion within your day-to-day responsibilities by respecting others' perspectives, engaging others' opinions, and creating a safe environment where people, ideas, and opinions are valued
* Respect and take into consideration diversity within your team, customers, and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds
* Treat others with respect and consideration and actively participate in creating and contributing to a positive work environment
**Equal Employment Opportunity**
arenaflex is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law.
**Safety Statement**
As a member of our team, you will be expected to:
* Promote a safe work environment by actively participating in all aspects of our employee safety program
* Report any unsafe conditions and take actions to prevent personal injuries
* Support our interdependent safety culture by ensuring the safety of your co-workers
* Stay focused on the task at hand and promote productivity through good work habits
**Salary Range**
The salary range for this role is $33,400.00 - $46,800.00.
**Apply Now**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join arenaflex as a Remote Customer Service Representative.
Apply for this job