At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're now seeking an experienced and results-driven Full Stack Customer Service Representative to join our remote call center team.
**About arenaflex**
arenaflex is a leading organization in the industry, founded in 2015 with a passion for making a difference in people's lives. Our team is committed to providing exceptional customer service, and we're looking for like-minded individuals who share our values and are eager to grow with us.
**Responsibilities**
As a Full Stack Customer Service Representative at arenaflex, you will be responsible for:
* Connecting with potential clients through an automated dialer and engaging in conversations to determine if they meet the criteria for compensation
* Handling a high volume of calls, with an average of 40-50 connections per day, and identifying 1-5 potential clients who may qualify for compensation
* Multitasking and utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts to ensure accurate and efficient communication
* Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
* Participating in training and learning opportunities to expand knowledge of the position and stay up-to-date on industry developments
* Adhering to all company policies and procedures, including adhering to data security and confidentiality protocols
* Assisting with other projects as needed and demonstrating a willingness to adapt to changing priorities
* Self-troubleshooting and problem-solving basic IT issues to ensure seamless operations
**Requirements**
To succeed in this role, you will need:
* Excellent verbal and written communication skills, with the ability to effectively communicate with clients and colleagues
* Strong interpersonal and customer service skills, with a focus on building rapport and resolving conflicts
* Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions
* A competitive spirit, with a drive to meet and exceed performance targets
* A willingness to work 40+ hours per week, with flexibility to adapt to changing schedules and priorities
* A quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
* High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
* A reliable noise-cancellation headset that is wired via USB (average price is $20-$30)
* A strong background in call-center environments and sales-focused roles
* 2+ years of phone sales/customer service experience
**Preferred Qualifications**
* Experience working in a similar role, with a proven track record of success in meeting or exceeding performance targets
* Familiarity with VICI and CRM software, with the ability to quickly learn and adapt to new systems
* Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
* Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
**What We Offer**
As a Full Stack Customer Service Representative at arenaflex, you can expect:
* A competitive hourly rate, with opportunities for commissions and bonuses that can increase your total compensation to $33.00+/hour ($70,000+)
* A comprehensive benefits package, including health insurance, vision, and dental coverage
* Paid holidays and paid time off (PTO), with opportunities for overtime outside of the training period
* A dynamic and supportive work environment, with opportunities for growth and development
* A flexible schedule, with the ability to work from home and adapt to changing priorities
**Work Environment and Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We believe in fostering a culture of open communication, collaboration, and innovation, and we're looking for like-minded individuals who share our values.
**How to Apply**
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission, and to submit your application.
**Note**
arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all individuals, and we're proud to be an employer of choice for people from all backgrounds.
Apply for this job