At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our team.
As a Remote Call Center Customer Service Representative at arenaflex, you'll play a vital role in connecting with individuals who have suffered from negligence and guiding them through the process of seeking compensation. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you.
**Responsibilities:**
* You'll be connected to people through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation.
* You'll work with a high volume of connections, speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation.
* You'll multitask, listening, answering questions, and viewing multiple windows to provide exceptional customer service.
* You'll achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals.
* You'll accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
* You'll participate in training and other learning opportunities to expand your knowledge of the position.
* You'll adhere to all company policies and procedures.
* You'll assist with other projects as needed.
* You'll be able to self-troubleshoot and problem-solve basic IT problems.
**This is for you if:**
* You have excellent verbal and written communication skills.
* You have excellent interpersonal and customer service skills.
* You have strong problem-solving and conflict resolution skills.
* You're competitive – we work as a team, but pay for performance!
* You want to work 40+ hours a week.
**Requirements:**
* You must reside in the State of Florida or New Jersey.
* You must have a quiet, distraction-free space to work.
* You'll need a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU.
* You'll need high-speed internet (50Mbps with 100MBps upload minimum – standard internet).
* You'll need a reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
* You'll need a strong background in call-center environment and sales-focused experience.
* You'll need 2+ years of phone sales/customer service experience.
**This is not for you if:**
* You cannot troubleshoot basic technical issues.
* You are unable to work 40+ hours per week, each week.
* You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller.
* You are unable to use problem-solving skills.
* You are unable to work the full training period (90 days).
* You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours.
**Benefits:**
* Health Insurance, Vision & Dental Coverage
* Paid Holidays and Paid Time Off (PTO)
* Eligible for overtime outside of the training period
**Hours of Operation:**
A full-time schedule of 40 hours a week from the following hours:
* Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
* Friday: 8:30 AM to 4:30 PM Eastern
* Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
**What we offer:**
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* A competitive compensation package, including commissions and bonuses
* A comprehensive benefits package, including health insurance, vision, and dental coverage
* Paid holidays and paid time off (PTO)
* Eligibility for overtime outside of the training period
**How to apply:**
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you. Apply now to join our team at arenaflex and start making a difference in people's lives.
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