Unlock your potential with a new role at careerzynith as a Remote Beauty Advisor, where you'll be at the center of innovation, driving great customer experiences and bringing people together. This position requires a strong and diverse skillset in relevant areas to drive success, and your contribution will be valued with a competitive compensation package.
**About careerzynith**
At careerzynith, we're passionate about people and driven by a desire to bring them together. Whether it's our clients, their customers, our colleagues, or our non-profit partners, we believe that every connection and relationship matters. As a Remote Beauty Advisor, you'll be part of a dynamic team that's dedicated to delivering exceptional customer service and exceeding key performance indicators (KPIs).
**Job Summary**
We're seeking an experienced and results-driven Full Stack Customer Service Representative to join our team as a Remote Beauty Advisor. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients via phone and chat, troubleshooting and resolving issues, and maintaining a high level of client satisfaction. If you're a self-starter with a passion for delivering results, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Respond to client requests and inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues
* Demonstrate high standards for quality service and maintain a positive attitude in all interactions with clients
* Keep up-to-date with product and procedural knowledge and assess industry trends to provide expert advice to clients
* Work in tandem with the quality and training team to self-manage performance expectations and maintain business acumen, courtesy, and professionalism when dealing with all client contacts
* Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
* Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects
* Strive to exceed key performance indicators (KPIs) and quality goals as outlined by management
* Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email
**Essential Qualifications**
* 2-3 years' experience in a business or professional environment, preferably in the service industry
* Comparable experience in an office environment encouraged
* Self-starter with the ability to manage workload efficiently
* Exceptional written communication skills
* Demonstrate ability to deliver a high level of client service under high volume
* Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
* Professional, upbeat, and engaging oral and/or written communication
* Ability to develop relationships with clients, even in difficult situations
* Ability to advise and counsel clients in a quick and efficient manner
* Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
* Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
* Excellent Data Entry skills / 45-55 wpm minimum
* Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required
**Preferred Qualifications**
* Bilingual (English and Spanish) preferred but not required
* Prior customer service/troubleshooting experience preferred
* Experience in the beauty or cosmetics industry preferred
**Skills and Competencies**
* Excellent oral communication skills, clear diction, tone, and knowledge/use of proper grammar
* Positive outlook and enthusiastic attitude
* Conscientious team player
* Driven by delivering results
* Dependable and consistent, history of good attendance
* Naturally curious with an aptitude for learning and understanding quickly
* Ability to multitask by reading, typing, and navigating through applications while speaking to customers
**Work Environment and Company Culture**
As a Remote Beauty Advisor, you'll be working from home, but you'll be part of a dynamic team that's dedicated to delivering exceptional customer service and exceeding KPIs. Our company culture is built on a passion for people and a desire to bring them together. We believe that every connection and relationship matters, and we're committed to creating a work environment that's inclusive, supportive, and fun.
**Compensation and Benefits**
* Competitive compensation package starting at $18/hour
* Opportunity to earn a bonus based on performance
* Referral program
* Paid training and ongoing professional development opportunities
* Flexible scheduling and work-life balance
* Opportunity to work in a dynamic and fast-paced environment
**Equipment and Technology Requirements**
* Windows-based computer (Macbook and Chromebooks are not allowed)
* Dual monitors with a screen resolution of 1280 x 1024 (SXGA) or 1920 x 1080 (Full HD or 1080p)
* Two (2) available USB 2.0 or greater ports
* Minimum 40 GB of available space on the hard drive
* Minimum 8 GB of RAM
* Windows 10 Professional operating system
* Hard-wired internet connection with a minimum download speed of 45 Mbps and a minimum upload speed of 10 Mbps
* Internet connection must not be shared with more than 3 devices in the same location
**Application Process**
If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon.
**Note:** careerzynith is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that's supportive of all employees.