Join arenaflex, a leading provider of mission-critical services and solutions, as a Remote Call Center Customer Service Representative in the USA. As a key member of our team, you will have the opportunity to make a real impact in the lives of millions of people who count on us. We are seeking a highly motivated and customer-focused individual to join our team in Des Moines, Iowa.
**About arenaflex**
arenaflex delivers exceptional outcomes for our clients and the millions of people who count on us. We are a company that appreciates ideas and new ways of thinking, and we are committed to creating a culture where individuality is noticed and valued every day. Our dedicated associates are the backbone of our organization, and we are proud to offer a positive, employee-friendly culture that supports our clients and our employees alike.
**Job Summary**
As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system. You will also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
**Key Responsibilities**
* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* Ability to adhere to a break and lunch schedule
* Excellent typing and grammar skills
* Ability to navigate a computer
* Ability to understanding/utilize policy
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer**
* $18.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options
* Paid holidays and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
arenaflex is committed to creating a positive, employee-friendly culture that supports our clients and our employees alike. We value the health and safety of our associates, their families, and our community. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.
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**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Request**
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also contact us at [insert phone number].
**Pay Transparency Laws**
arenaflex is committed to complying with all applicable pay transparency laws. The pay for this role is $18.00 per hour. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, arenaflex provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
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