At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
**Job Summary:**
We're seeking an experienced Full Stack Customer Service Representative to join our team in providing exceptional support to Medicaid members in the State of Iowa. As a key member of our customer service team, you'll be responsible for providing one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**About arenaflex:**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're committed to creating exceptional outcomes for our clients and the millions of people who count on us. Our team is dedicated to making a difference and valuing individuality every day.
**Job Responsibilities:**
* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements:**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications:**
* Experience in a call center environment
* Knowledge of Medicaid programs and policies
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer:**
* $18.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options
* Paid holidays and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture:**
* arenaflex is committed to creating a positive, employee-friendly culture that values individuality and promotes growth and development.
* Our team is dedicated to making a difference and valuing diversity and inclusion.
* We offer a flexible and supportive work environment that allows you to thrive both personally and professionally.
**Compensation and Benefits:**
* The pay for this role is $18.00 per hour.
* arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Policy:**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through our accommodation policy form.
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