At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're seeking an experienced and results-driven Customer Service Representative to join our team as a remote call center specialist. As a key member of our team, you'll play a vital role in connecting with individuals who have potentially qualified for compensation and providing exceptional customer service.
**Responsibilities:**
As a Customer Service Representative at arenaflex, your primary responsibilities will include:
* Connecting with individuals through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation
* Handling a high volume of connections, resulting in speaking to 40-50 callers a day, with 1-5 callers potentially qualifying
* Multitasking, including listening, answering questions, and viewing multiple windows
* Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
* Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
* Participating in training and other learning opportunities to expand knowledge of the position
* Adhering to all company policies and procedures
* Assisting with other projects as needed
* Self-troubleshooting and problem-solving basic IT problems
**Requirements:**
To succeed in this role, you'll need:
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* Strong problem-solving and conflict resolution skills
* A competitive spirit – we work as a team, but pay for performance!
* A desire to work 40+ hours a week
**Essential Qualifications:**
* Must reside in the State of Florida or New Jersey
* Must have a quiet, distraction-free space to work
* A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM
+ 20 GB of free storage
+ 1.2 GHz or faster CPU
* High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
* A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price is $20-$30)
* Strong background in call-center environment and sales-focused experience
* 2+ years of phone sales/customer service experience
**Preferred Qualifications:**
* Experience with VICI and CRM software
* Familiarity with injury review and compensation processes
* Strong knowledge of customer service principles and practices
* Ability to work in a fast-paced, dynamic environment
* Experience with sales-focused customer service
**What We Offer:**
As a valued member of our team, you'll enjoy:
* A competitive total compensation package, including commissions and bonuses, with a potential total compensation of up to $33.00+/hour ($70,000+)
* Health insurance, vision, and dental coverage
* Paid holidays and paid time off (PTO)
* Eligibility for overtime outside of the training period
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, collaboration, and innovation. Our team is dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. We're passionate about giving people hope if they have personally suffered or lost a loved one due to negligence.
**Hours of Operation:**
A full-time schedule of 40 hours a week from the following hours:
* Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
* Friday: 8:30 AM to 4:30 PM Eastern
* Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
If you're a motivated and results-driven individual with a passion for customer service and a desire to make a difference, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us make a positive impact on people's lives.
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