Join the Team at blithequark: Delivering Exceptional Customer Experiences in Commercial Energy
blithequark is a leading management consulting firm dedicated to providing top-notch staffing and executive search services. With a rich history dating back to 1990, we have established ourselves as a trusted partner in the industry. Our team is passionate about delivering exceptional customer experiences, and we are seeking a highly skilled Customer Service Representative to join our commercial energy team.
About the Role
As a Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences within the commercial energy business in Mississippi. You will be part of a specialized and technical team that focuses on energy efficiency customer support. Your primary responsibilities will include:
- Non-scripted customer interactions via phone, email, and software chat applications
- Professional outreach to customers and program participants
- Reviewing and assisting customers with energy application inquiries and program questions
- Other administrative duties as assigned
Key Responsibilities
As a Customer Service Representative, you will be responsible for:
- Providing prompt and accurate processing of energy efficiency applications
- Delivering exceptional customer service via phone, email, and online chat
- Conducting detailed reviews of energy incentive applications for eligibility
- Finalizing energy applications and resultant payments
- Providing inbound and outbound support for applicants and program participants
- Performing other types of back-office processing support for utility clients and their customers
Requirements and Qualifications
To be successful in this role, you will need to have:
Essential Qualifications:
- High school diploma or equivalent
- 2+ years of professional work experience
- 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite
- Ability to pass a background check
Preferred Qualifications:
- Previous business processing or back-office experience
- Ability to accurately process applications within a highly repetitive processing environment
- Previous sales or customer service experience
- Computer skills to include data entry with a high degree of accuracy and speed, and database navigation
- Strong communication skills, both written and oral
- Ability to display high energy level, positive attitude, and enthusiasm for the program
- Experience working with program participants ranging from homeowners to contractors
- Ability to identify, define, and resolve problems in a timely manner
- Strong organizational and analytical skills
- Ability to type 45 to 50 wpm
- Team player with the ability to work in a fast-paced environment
- Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
- Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
- Able to sit for prolonged periods of time
- Takes pride in own ability to positively make a difference in the lives of program participants
- Desire and ability to quickly learn about the energy business
What We Offer
At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative, you can expect:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
- Access to state-of-the-art technology and tools
- Recognition and rewards for outstanding performance
Our Culture and Values
At blithequark, we value diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to delivering exceptional results. We are committed to building a team with a variety of backgrounds, skills, and views. Our culture is centered around:
- Embracing diversity and promoting inclusion
- Providing opportunities for growth and development
- Fostering a collaborative and dynamic work environment
- Recognizing and rewarding outstanding performance
- Promoting work-life balance and flexibility
Why Join blithequark?
If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. As a Customer Service Representative, you will have the opportunity to:
- Make a positive impact on the lives of program participants
- Develop your skills and expertise in a specialized and technical field
- Work with a talented and dedicated team
- Contribute to the success of a leading management consulting firm
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Join our team at blithequark and be part of a dynamic and inclusive work environment that values diversity, equity, and inclusion. Apply now and take the first step towards a rewarding and challenging career! Apply Now