Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy navigating complex situations? If so, we invite you to join arenaflex's Home Based Sr. Specialist in Collections team. As a key member of our Target Enterprise Services (TES) agency, you will play a vital role in fostering loyalty and satisfaction among arenaflex's valued customers.
**About arenaflex**
arenaflex is a Fortune 50 business enterprise with a global presence, employing over 400,000 crew contributors worldwide. As one of America's leading retailers, we are committed to making a positive impact on the lives of our customers, employees, and the communities we serve. Our mission is to help all households discover the joy of everyday life, and we prioritize relationships, growth, and success as one arenaflex team.
**The arenaflex Difference**
Our Target Enterprise Services (TES) agency is at the forefront of communication, whether it's with customers or arenaflex crew contributors. From customer service specialists and product designers to supplier managers and financial and human resources analysts, TES encompasses various critical and high-visibility areas that elevate and nurture arenaflex's unique reputation. We cultivate loyalty and satisfaction through remarkable services and guidance, fostering a culture of responsive, informed, and dedicated service – from the inside out – through company services our people can rely on.
**TES Facilities and Services**
Our multiple service facilities are focused on delivering an exceptional experience with every touch and providing swift and seamless resolutions of issues on behalf of our customers and crew contributors. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing each interaction with that signature arenaflex service that customers and crew contributors alike have come to expect. From our headquarters to our stores and distribution facilities, we directly drive arenaflex's bottom line by building customer loyalty as the store of choice and taking care of our crew contributors so they can get back to doing what they do best.
**Job Summary**
As a Home Based Sr. Specialist in Collections, you will:
* Interact with customers and negotiate bill arrangements for both inbound and outbound collections.
* Provide a personalized arenaflex interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying diverse account holder segments, and offering suitable possible solutions.
* Demonstrate problem-solving skills through probing or making recommendations for handling of exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
* Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's challenging and fast-paced, requiring you to prioritize work accordingly.
* The core responsibilities of this role are defined within this job description. Job responsibilities may evolve at any time due to business needs.
**About You**
* High School Diploma or GED
* Ability to work a flexible schedule, including nights, weekends, and holidays
* 1-2 years of prior customer experience or customer service experience
* Ability to engage with customers, crew contributors, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
* Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience managing escalated customer complaints
* Ability to apply diverse data sources to respond to questions, identify issues, and accurately resolve customer problems
* Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
* Access to a home workspace that is free from noise distractions to perform the role
* Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
* Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
* Ability to safely lift and carry up to 25 pounds of equipment
**Additional Home Based Requirements**
* From time to time, and upon request, you will be required to complete an online speed test and email a photograph of your speed test result to your supervisor.
* You may be required to deactivate Wi-Fi functionality while using Target system at some point during your work hours.
* You may be required to store emergency and work phone numbers (excluding online resources) and other required notices in a conspicuous spot in your home workspace.
* If there are prolonged disruptions in your power or internet service, you will be required to follow specific Target procedures, which may include taking unpaid days off if applicable.
* You will take reasonable care to prevent unauthorized disclosure of or access to Target assets or data through others in the home worksite.
* You must log out or lock your Target-issued laptop when you are away from your workspace.
* Target-issued equipment can only be used for Target business purposes, and printing and/or storing proprietary data is not allowed.
* You must maintain your workspace free from any personal mobile phones, tablets, or other such devices (especially video and audio recording devices).
* You must maintain Target's dress code expectations while working from home.
* You must have only one designated work location.
* You must use the surge protector to ensure your Target-issued equipment is supplied.
* You will not be reimbursed for any home office costs, including internet, office supplies, or table furniture.
* You are expected to follow Target's "Ergonomics in the Workplace" guide when setting up your workspace and to ensure a safe work environment.
* You must have a working smoke detector in or near the workspace.
* You must have a first aid kit available near the workspace.
* You may be expected to install all issued Target equipment in your home workspace.
* You may be expected to disassemble and return all Target-issued equipment as directed by your supervisor upon request and/or upon the completion of your role.
**Benefits and Perks**
* High School Diploma
* Medical Insurance
* Vision Insurance
* Dental Insurance
* Life Insurance
* 401(k) Retirement Plan
* PTO
* Employee Discount
* Paid Sick Leave
* Paid Family Care Leave
* Paid Vacation leave
**Join the arenaflex Team**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Home Based Sr. Specialist in Collections, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our customers and crew contributors. Apply now to join the arenaflex team and start your journey towards a rewarding and challenging career!
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