Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Join the arenaflex family, and you'll have the opportunity to explore a world of possibilities, develop your skills, and become the best version of yourself. As you soar to new destinations, you'll face challenges with ease and agility, acquiring new skills and propelling your career while having a blast. Come and advance both your personal and professional life, and get ready to take off!
**Why you'll love this role**
arenaflex is seeking a results-driven Client Service Manager (CSM) who is eager to elevate their experience, knowledge, and leadership within the organization. With our comprehensive development program, you'll be able to grow into the best leader you aspire to be within the arenaflex association. arenaflex CSMs should ensure a safe, high-performing work environment by leading, engaging, training, and developing frontline colleagues. You will be supporting your teams' work by creating a safe, stable work environment while delivering an exceptional client experience.
**What you'll do**
As a Client Service Manager at arenaflex, you will:
- Drive operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional client care, resulting in employee and client safety and well-being.
- Be a safety advocate: Identify safety concerns and address them on a case-by-case basis.
- Establish team and individual objectives aligned with departmental and organizational targets; Mentor and guide frontline colleagues in skill development, client care excellence, and company culture behaviors.
- Establish and promote successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
- Successfully allocate resources and provide suitable support to enable teams to achieve operational objectives in a safe manner.
- Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments.
- Advance effective communication among departments to engage our team to work together to achieve shared objectives.
- Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policies/procedures.
- Embody the fundamental values: (Energy, accountability, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
- Manage escalated service issues and be visible to your colleagues when issues arise
- Convey key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
- Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders.
- Ability to work independently as well as collaboratively
- Ability to work under demanding operational circumstances
- Ability to focus on and execute with a need to get moving and accuracy
- Ability to use sound business judgment to resolve issues with internal and external clients.
- Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation
- Familiarity with Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
- Ability to work additional hours when operational needs arise
- Ability to work rotating shifts, including weekends, holidays, and days-off
**What you'll get**
Take advantage of everything arenaflex has to offer:
- Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family**
From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex.
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