At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive business growth. As a Customer Account Manager, you'll play a critical role in identifying and maximizing opportunities with our valued partners, including Disney. If you're a seasoned professional with a passion for building enduring relationships and driving results, we want to hear from you.
**About arenaflex**
arenaflex is a family-owned independent Coca-Cola bottler that's the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. We're proud to sell, market, manufacture, and distribute over 600 products of The Coca-Cola Company and other partner companies, including Monster Beverage Corporation and BODYARMOR. Our commitment to excellence has earned us recognition as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal.
**What We Offer**
At arenaflex, we're dedicated to providing our employees with a comprehensive benefits package that includes:
* Total Wellness Programs, including health, dental, and vision plans
* 401K program with a healthy company match
* Supplemental Life Insurance
* Three weeks of vacation pay and 11 company-paid holidays
* Tuition reimbursement
* Employee Assistance Programs (EAP)
* Competitive compensation
**Job Summary**
As a Customer Account Manager, you'll be responsible for developing and executing customized business plans that drive profitable sales opportunities with our valued partners. You'll work closely with internal business partners to develop programming that accelerates incremental business and exceeds program objectives. Your expertise will be essential in building enduring relationships with customers, negotiating contracts, and managing customer/channel forecasts.
**Key Responsibilities**
* Develop a customized yearly business plan addressing the critical needs of the customer while delivering arenaflex system budgeted profit and volume
* Collaborate with customers and/or channels to develop a yearly price/package plan that generates desired results for both customer/channel and arenaflex
* Collaborate with internal business partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives
* Conduct post-promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan
* Sell-in and implement local, regional, or national marketing strategies
* Subject matter expert on assigned customer and/or channel, responsible for communicating weekly with frontline sales management discussing promotional plans, display commitments, and establishing goals against assigned metrics
* Work with category management to gain key market and customer insights and turn insights into specific actions that will positively influence the customer's buying patterns
* Negotiate contracts for new business and renegotiate contracts for existing business
* Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues
**Requirements**
* Bachelor's degree
* 5+ years in the consumer goods industry
* Previous experience managing multiple key accounts
* Experience working with Nielsen and other syndicated data
* Experience in developing successful annual business plans and price/package for retail customers
* Change agent who thrives in a fast-paced, ever-changing environment
* Strategic Selling, Conceptual Selling, Account Management
* Consumer goods and Beverage Industry knowledge
* Customer-focused
* Bilingual preferred
* Experience influencing effective negotiation and selling with retailers
**Additional Qualifications**
* Strong communication skills (listening, speaking, writing, inquiring)
* Previous experience within category management is highly desired
* Strong negotiation, collaboration, and analytical skills
* Food Service on Premise (FSOP), Direct Store Delivery (DSD), and/or Beverage category experience preferred
**What We're Looking For**
We're seeking a seasoned professional who is passionate about building enduring relationships and driving results. If you have a proven track record of success in customer account management, a strong understanding of the consumer goods industry, and excellent communication and negotiation skills, we want to hear from you.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We offer a comprehensive benefits package, opportunities for career growth and development, and a dynamic work culture that's passionate about making a difference.
**How to Apply**
If you're a motivated and results-driven professional who is passionate about building enduring relationships and driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
**Contact Information**
arenaflex
Orlando, FL, USA
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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