**Join arenaflex, a leading retail pharmacy and healthcare company, as a Full Stack Call Center Representative in a remote setting.**
**About arenaflex**
arenaflex, a subsidiary of arenaflex Boots Union, is a pioneering healthcare, pharmacy, and retail company with a rich legacy of focusing on communities. With a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare objective serving almost 10 million clients every day. arenaflex pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations. To best address the needs of clients and patients, arenaflex offers a genuine omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver exceptional products and services in communities across the country.
**Job Summary**
As a Full Stack Call Center Representative, you will be responsible for handling high-volume customer calls, performing data entry tasks, and providing exceptional customer service to patients and healthcare professionals. You will work under direct management, adhering to state and government guidelines, and utilize arenaflex's pharmacy systems to gather patient and medication data. This role requires a dynamic individual with excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
**Key Responsibilities**
* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate to gather missing medication data, and decipher clinical abbreviations (SIG codes).
* Resolve all data entry-related exceptions.
* Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
* Resolve Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for processing as per individual arrangement requirements.
* Resolve phone decisions to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
* Provide support to Pharmacists, both those in the office and those in other areas.
* Identify and convey issues to senior-level staff as necessary.
* Obtain a dynamic pharmacist license or certification within the initial 90 days, and maintain an active pharmacist license or certification.
**Essential Qualifications**
* High school diploma or equivalent (GED).
* Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
* Essential web browsing skills to include opening a program, composing URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
* Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
* Ability to communicate in writing and verbally.
* 18 years old or older.
**Preferred Qualifications**
* At least 1 year of pharmacy professional experience in a retail or call center environment.
* At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
* Familiarity with Spanish and English.
**Work Environment and Culture**
arenaflex is committed to creating a diverse and inclusive work environment that fosters growth, innovation, and collaboration. As a Full Stack Call Center Representative, you will have the opportunity to work in a dynamic and fast-paced environment, utilizing the latest technology to deliver exceptional customer service and support to patients and healthcare professionals.
**Career Growth Opportunities and Learning Benefits**
arenaflex offers a range of career growth opportunities and learning benefits to support your professional development and success. As a Full Stack Call Center Representative, you will have access to ongoing training and development programs, including:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth.
* Access to arenaflex's employee resource groups and diversity and inclusion initiatives.
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* $25-$35/hour salary.
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Opportunities for career advancement and professional growth.
* Access to arenaflex's employee resource groups and diversity and inclusion initiatives.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team today!
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