At arenaflex, we're dedicated to transforming the finance industry by empowering our clients to take control of their financial futures. As a Finance Customer Service Representative, you'll play a vital role in helping our clients navigate the complexities of investing, trading, and retirement planning. If you're passionate about serving others, eager to learn, and excited about the prospect of a career in finance, we invite you to join our team.
**About arenaflex**
arenaflex is a leading financial services company that's committed to making a positive impact on people's lives. Our innovative solutions and world-class service have earned us a reputation as a trusted partner in the finance industry. At arenaflex, we believe that everyone deserves access to expert financial guidance and support, and we're dedicated to empowering our clients to achieve their financial goals.
**The Role**
As a Finance Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our clients through inbound calls, emails, and other communication channels. You'll be responsible for educating clients about investment strategies, trading tools, market mechanics, and retirement choices, and for advocating on their behalf to resolve complex issues. You'll also have the opportunity to attend the arenaflex Service Academy (ASA), which provides paid training, study time, and support to help you obtain your Securities Industry Essentials and FINRA Series 7 & 63 licenses.
**Key Responsibilities**
* Provide exceptional customer service to clients through inbound calls, emails, and other communication channels
* Educate clients about investment strategies, trading tools, market mechanics, and retirement choices
* Advocate on behalf of clients to resolve complex issues and provide the best possible solution
* Attend the arenaflex Service Academy (ASA) to obtain your Securities Industry Essentials and FINRA Series 7 & 63 licenses
* Collaborate with colleagues to achieve team goals and objectives
* Stay up-to-date with industry developments and changes in the market and business
**Essential Qualifications**
* Ability to work full-time on-site during the arenaflex training program (ASA), followed by a hybrid work schedule
* Ability to work various shifts to serve our clients 24/7, including overnight and weekend availability
* Strong communication and interpersonal skills
* Ability to adapt to changes in the market and business
* Eagerness to learn about finance and the securities industry
* Passion for serving others and making a positive impact on people's lives
**Preferred Qualifications**
* Previous customer service experience
* Previous client relationship experience
* Bachelor's degree or higher in Finance, Economics, or related field from an accredited university
* Ability to navigate multiple computer applications
* Robust communication, influencing, and client engagement skills
* Desire to be part of a supportive and collaborative team
**What's in it for you?**
At arenaflex, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
**Benefits**
* Competitive pay and bonus package
* Starting compensation for this location begins at $54,100 during training, plus an annual bonus opportunity of 10% of your base pay and other eligible earnings
* Potential to increase total compensation to $61,700 ($56,100 base, plus 10% bonus opportunity depending on individual/corporate performance) within the first year upon obtaining the required licensing and achieving performance-based pay increases
* Comprehensive benefits package, including:
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
**Join our team**
If you're passionate about serving others, eager to learn, and excited about the prospect of a career in finance, we invite you to join our team at arenaflex. Apply now to become a Finance Customer Service Representative and start making a positive impact on people's lives.
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