At arenaflex, we're dedicated to making a difference in the lives of people in the trades. As a leading provider of remote fractional CSRs, we support home service businesses (such as HVAC, plumbing, and electrical services) by handling daily office tasks, allowing them to focus on what matters most – delivering exceptional services to their customers. We believe in serving our clients and their employees with genuine care, helping them succeed in a rapidly evolving industry.
**Who We're Looking For**
We're seeking a motivated and results-driven EST Fully Remote Customer Service Specialist to join our established team. If you're seeking a career, not just a job, and have a growth mindset, we'd love to hear from you. As a customer-focused professional, you'll thrive in a fast-paced environment, providing exceptional service to our clients and their customers. You'll be self-motivated, able to manage day-to-day scheduling operations, and have experience in scheduling or dispatching. Plumbing, HVAC, or service industry experience is highly preferred, but not required.
**Responsibilities**
As an EST Fully Remote Customer Service Specialist, you'll be responsible for:
* Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
* Coordinating and scheduling technicians for service calls, installations, and repairs
* Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
* Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
* Organizing documents, invoices, and client records
* Processing customer payments and following up on overdue accounts
* Assisting in the setup and implementation of ServiceTitan or similar dispatching software
* Contributing to additional tasks to support the company's growth
**Minimum Qualifications**
To be successful in this role, you'll need:
* Experience in scheduling or dispatching
* Experience in a similar industry, such as plumbing, HVAC, or electrical services (a plus)
* Proficiency in Google Suite and Slack
* Experience in a cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
* Excellent time management, multitasking, and problem-solving skills
* Strong attention to detail and communication skills
* Familiarity with industry terminology, processes, and materials (a plus)
* Must pass a background check
**Technical Requirements**
To perform this role, you'll need:
* A desktop or laptop with a webcam, speakers, and a second monitor
* An operation system based on Windows or Mac
* A supported internet connection with router easily accessible from your workspace
* 8gb RAM or more on your Windows or Mac desktop or laptop
**Position Details**
This is a remote, full-time position, with a standard Monday-to-Friday schedule from 8am to 5pm EST. As a member of our team, you'll enjoy a dynamic and supportive work environment with opportunities to grow your career.
**Why Join arenaflex?**
At arenaflex, we're committed to providing our employees with a supportive and inclusive work environment. We believe in:
* Career growth and development opportunities
* Flexible work arrangements to support work-life balance
* Competitive compensation and benefits packages
* Recognition and rewards for outstanding performance
* A culture of innovation and continuous improvement
**How to Apply**
If you're interested in joining our team and taking your career to the next level, please submit your application through our website. We'll review all applications carefully and contact you if we'd like to schedule an interview.
**Important Note**
Please allow our hiring team time to process all applications. We appreciate your patience and understanding. If you have any questions or concerns, please don't hesitate to reach out to us.
**Requirements**
* Employment Type: Full-time
* Work Hours: 40 hours per week
* Required Education: High school or equivalent
* Required Experience: None to 2 years
**Job Type: Full-time**
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