Introduction to arenaflex
At arenaflex, we are driven by a shared purpose: to bring our heart to every moment of health. This guiding principle inspires our commitment to delivering enhanced human-centric health care for a rapidly changing world. As a leader in the health care industry, we recognize the importance of empathy, compassion, and personalized support in transforming the lives of individuals and families. Our Heart At Work Behaviors support this purpose, empowering every team member to play a vital role in shaping our culture and driving innovation.
Job Overview
We are seeking a highly skilled and empathetic EAP Worklife Customer Support Associate to join our team. As a frontline representative, you will provide critical support and resources to members, addressing their unique mental wellbeing needs and connecting them with essential services. This fully remote role offers the flexibility to work from anywhere in the U.S., with a scheduled shift of Sunday to Thursday, 1:30pm-10:00pm EST. Please note that holiday work is expected, and schedules may be adjusted based on business needs.
Key Responsibilities
- Determine the purpose of calls by actively listening and interacting with callers, triaging calls in a professional and timely manner
- Assess clients' needs, researching and articulately communicating information regarding pertinent EAP/Worklife services and resources
- Recognize crisis situations and evaluate the need for action to minimize risk
- Perform research in internal databases and online to identify potential providers and resources
- Enter member information into the appropriate EAP system, documenting comments and information thoroughly and professionally
- Provide team member support, receiving calls transferred from counselors and offering immediate member assistance
- Schedule appointments for members with counselors and assist team members with necessary activities to respond to member inquiries
- Communicate effectively with internal stakeholders, utilizing relevant databases to research and identify validated member resources
- Make outbound calls as appropriate to identify and assist with securing member resources and/or services
Essential Qualifications
- 1 year of customer service and call center experience
- 1 year of experience in a social, psychological, or human service field providing client support
- Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)
- High School Diploma or equivalent GED
Preferred Qualifications
- 1 year of Behavioral Health experience
Career Growth and Development
At arenaflex, we are committed to supporting the growth and development of our team members. As an EAP Worklife Customer Support Associate, you will have access to a range of training and development opportunities, including free development courses and education assistance. Our goal is to empower you with the skills and knowledge necessary to excel in your role and advance your career.
Work Environment and Culture
arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members are passionate about delivering exceptional support and resources to individuals and families in need. As a remote team member, you will be part of a dynamic and collaborative community that is committed to making a difference in the lives of others.
Compensation and Benefits
The typical pay range for this role is $18.50 - $31.72 per hour. In addition to your compensation, you will be eligible for a range of benefits, including medical, dental, and vision coverage, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. arenaflex also offers numerous well-being programs, education assistance, and discount programs with participating partners. As a team member, you will enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Conclusion
If you are a compassionate and empathetic individual with a passion for delivering exceptional support and resources, we encourage you to apply for this exciting opportunity. As an EAP Worklife Customer Support Associate at arenaflex, you will be part of a dynamic team that is dedicated to transforming the lives of individuals and families. Join us in our mission to bring our heart to every moment of health, and discover a career that is both rewarding and challenging.
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