As a rapidly expanding sports equipment brand, careerzynith is revolutionizing the way fitness enthusiasts shop for high-quality products. With a strong presence in the UK, EU, and USA, we're on a mission to deliver exceptional customer experiences across our online platforms. If you're a motivated and skilled E-commerce Customer Service Assistant with a passion for Amazon and Shopify, we invite you to join our dynamic team and accelerate your career.
**About careerzynith**
careerzynith is a fast-growing equipment brand committed to delivering high-quality products to fitness enthusiasts. Our team is dedicated to providing exceptional customer service, and we're looking for a talented E-commerce Customer Service Assistant to support our online operations. With a strong focus on innovation and continuous improvement, we're creating a work environment that's both dynamic and supportive.
**Job Overview**
As an E-commerce Customer Service Assistant, you'll play a critical role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. With training and SOPs provided, you'll be empowered to handle customer service situations efficiently and effectively.
**Key Responsibilities**
* **Customer Service**: Respond to customer service queries, such as order status inquiries, using templated messages via Email, Amazon, Live Chat, and Text Message.
* **Customer Communication**: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
* **Review Management**: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
* **Other Opportunities**: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
**Requirements**
* **Experience**: Proven experience with Amazon Seller Central and Shopify platforms.
* **Skills**: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
* **Communication**: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
* **Remote Work**: Experience working remotely and managing tasks independently.
**Why You'll Love Working with careerzynith**
* **Growth Opportunity**: Join a fast-growing company in the sports equipment industry.
* **Skill Development**: Enhance your skills in a dynamic and supportive environment.
* **Flexibility**: Enjoy the flexibility of working remotely with a schedule that suits your needs.
* **Innovation**: Be part of a team that values creativity and continuous improvement.
* **Future Opportunities**: As a growing company, there are many opportunities to expand the role and grow with us.
**Additional Information**
* **Project Length**: Long-term engagement with a flexible starting period.
* **Availability**: Must be available between 1 PM - 6 PM GMT (UK).
* **Weekends**: Not required, however scope for extra hours if desired.
* **Speed to Hire**: Immediate.
If you have a passion for e-commerce and possess the necessary Amazon and Shopify experience, we'd love to hear from you. Apply now to join careerzynith and contribute to our exciting growth journey.
**How to Apply**
To apply for this exciting opportunity, please submit your application today. We can't wait to hear from you!
**Join Our Team!**
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. We look forward to welcoming you to our team!