Introduction to blithequark
At blithequark, we specialize in providing modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. Our mission is to create value by offering differentiated solutions tailored to each customer's unique needs. We believe in fostering a culture that values collaboration, safety, and data-driven decision-making, leading to successful outcomes and top-decile performance. As a people-first organization, we strive to create an environment where our employees can thrive, grow, and feel rewarded for their contributions.
About the Role
We are seeking a highly motivated and energetic Digital Communication Representative (LiveChat Agent) to join our marketing team. As a LiveChat Agent, you will be the first point of contact for our website visitors, connecting with them through live chat and helping to validate and prequalify leads. This is a full-time, remote position, with a preference for candidates located near our branch offices in Calgary, Alberta, or Dallas-Fort Worth, Texas.
Key Responsibilities
- Engage in real-time live chat with customers visiting our websites, providing exceptional customer service and support
- Enter marketing qualified leads into Salesforce.com, ensuring accurate and timely data entry
- Transition qualified leads to Sales Managers as Salesforce.com Opportunities, facilitating seamless handovers
- Become an expert in the live chat platform, developing a deep understanding of its features and capabilities
- Stay up-to-date on blithequark's product features, promotions, and FAQs, providing informed and helpful responses to customer inquiries
- Create canned responses and enhance the tagging system in the live chat platform, streamlining communication and improving efficiency
- Develop and maintain training and best practices documentation, ensuring consistency and excellence in live chat interactions
- Collaborate with the sales team and key marketing team members to optimize lead generation and conversion
- Monitor key performance indicators (KPIs), such as response time, customer satisfaction, and volume/schedule, to continually improve live chat operations
- Perform other assigned tasks and projects, contributing to the growth and success of the marketing team
Essential Qualifications
- Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely
- Keen ability to multitask and prioritize, managing multiple live chat conversations and tasks simultaneously
- Organized and detail-oriented, with a strong focus on accuracy and attention to detail
- Customer service-oriented, with empathy and patience in dealing with various customer inquiries and concerns
- Self-motivated and self-starting, with a strong work ethic and integrity
- Tactful and inquisitive, with a willingness to learn and adapt in a fast-paced environment
- Proficient in MS Office, with a minimum accurate typing speed of 50 wpm
- Ability to comply with all company employment policies and procedures
Preferred Qualifications
- Commercial modular construction industry experience, with knowledge of modular buildings and remote workforce housing solutions
- Live chat, B2B telemarketing, or sales experience, with a proven track record of success in lead generation and conversion
- Salesforce.com experience, with familiarity with CRM software and data entry procedures
Career Growth and Development
At blithequark, we are committed to supporting the growth and development of our employees. As a LiveChat Agent, you will have opportunities to:
- Develop your skills and expertise in live chat and customer service, with ongoing training and coaching
- Contribute to the development of marketing strategies and campaigns, leveraging your creativity and innovative thinking
- Collaborate with cross-functional teams, including sales, marketing, and product development, to drive business growth and success
- Pursue career advancement opportunities, with a focus on promoting from within and supporting employee mobility
Work Environment and Culture
At blithequark, we pride ourselves on our collaborative, safety-conscious culture, with a focus on creating a positive and inclusive work environment. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to connect with colleagues and contribute to company-wide initiatives. We offer a range of benefits, including:
- Flexible work arrangements, with the ability to work from home and manage your schedule
- Competitive compensation and benefits package, with a focus on recognizing and rewarding employee contributions
- Opportunities for professional development and growth, with a commitment to supporting employee learning and advancement
- A culture of innovation and creativity, with a focus on embracing new ideas and approaches
Compensation and Benefits
We offer a competitive compensation package, with a base salary commensurate with experience and industry standards. Our benefits package includes:
- Full benefit package, with health plan, 401K, paid vacation, and education reimbursement
- Opportunities for bonuses and incentives, based on individual and team performance
- A range of perks and discounts, including access to company products and services
Conclusion
If you are a motivated and customer-focused individual, with a passion for live chat and customer service, we encourage you to apply for this exciting opportunity. As a LiveChat Agent at blithequark, you will be part of a dynamic and innovative team, with opportunities to grow and develop your skills and expertise. Join us in our mission to create a better way, and apply today!
blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives, and are pleased to provide accommodation for applicants with disabilities upon request during the recruitment process.
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