**Job Summary:**
arenaflex is seeking an experienced Desktop Support IV to join our team in providing top-notch technical support to our users across the state of Wisconsin. As a key member of our IT team, you will be responsible for providing level 3 support, incident and service request management, and customer support to our organization of 10,000+ end points and users. If you have a passion for delivering exceptional customer experiences, staying up-to-date with the latest technologies, and working collaboratively with a team of experts, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about staying ahead of the curve, embracing new technologies, and delivering top-notch support to our users. We are committed to fostering a culture of collaboration, innovation, and continuous learning, and we believe that our employees are the driving force behind our success.
**Key Responsibilities:**
As a Desktop Support IV at arenaflex, you will be responsible for:
* Providing level 3 support for workstation software and hardware, including troubleshooting, maintenance, and repair
* Supporting and maintaining Operating Systems for user workstations, including installation, configuration, and troubleshooting
* Providing peripheral device support and maintenance, including printers, scanners, and other devices
* Managing incidents and service requests, including troubleshooting, resolution, and follow-up
* Providing technical assistance on projects as assigned by the Desktop Support Supervisor
* Collaborating with a team of 8 technicians and 2 project managers on a daily basis
* Assisting with projects to implement new hardware and/or software, working with business partners and stakeholders
* Supporting an organization of 10,000+ end points and users across the state of Wisconsin
* Participating in level three desktop support, assisting in projects as a technical resource, and working independently
* Balancing workload of incident/service requests and project work
* Providing professional verbal and written communication skills to customers and stakeholders
**Essential Qualifications:**
* 5+ years of experience in level 3 support and maintenance of workstation software and hardware
* 5+ years of experience in supporting and maintaining Operating Systems for user workstations
* 2-5 years of experience in peripheral device support and maintenance (printers, scanners, etc.)
* 5+ years of experience in incident and service request management
* 2-5 years of experience in technical assistance on projects as assigned by Desktop Support Supervisor
* Strong written and oral customer support correspondence experience (5+ years)
* Ability to work collaboratively with a team of experts and independently
* Ability to balance workload of incident/service requests and project work
* Professional verbal and written communication skills
**Nice to Have Skills:**
* Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
* Patch Management
* Imaging experience using management tool (SCCM, Ivanti, etc.)
* Learning management system (LMS) support experience
* Google Workspace experience
* Microsoft's Group Policy Object (GPO) experience
**Interview Process:**
The interview process will be conducted via Teams Video.
**Contract Duration:**
The contract duration is 6/30/25, with the possibility of extension.
**Onsite or Remote:**
This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc. The candidate must be a CURRENT WI resident and no relocation is allowed.
**Project Details:**
The primary responsibilities are to support, test, maintain, and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 8 technicians and 2 project managers on a daily basis. Assist on tier2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000+ end points and users across the state of Wisconsin.
**Work Environment and Company Culture:**
arenaflex is committed to fostering a culture of collaboration, innovation, and continuous learning. Our team is passionate about staying ahead of the curve, embracing new technologies, and delivering top-notch support to our users. We believe that our employees are the driving force behind our success, and we are committed to providing a work environment that is inclusive, supportive, and challenging.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* $26 to $30 per hour on W2
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Access to cutting-edge technologies and tools
* Opportunities for professional certification and training
* Comprehensive benefits package, including health, dental, and vision insurance
**How to Apply:**
If you are a motivated and experienced Desktop Support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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