At arenaflex, we're driven by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
**About arenaflex**
arenaflex is a leading provider of software solutions for public safety agencies nationwide. We take pride in our family-oriented culture where employees enjoy coming to work each day and leave feeling like they contributed to a product that helps keep our communities safe. Our commitment to innovation, customer satisfaction, and employee well-being has earned us recognition as one of the best companies to work for in Utah (Utah Business magazine in 2010, 2011, 2013, 2015; Utah Department of Workforce Services from .
**Job Summary**
As a member of the Technical Services Department, you will focus on delivering post-sales support and solutions to arenaflex customers. This involves answering technical questions and resolving technical issues for customers running arenaflex proprietary software in a Windows, Linux, and Unix environment. Supporting arenaflex products may also be required. As a primary point of contact for customers, you will be responsible for maintaining and improving positive long-term partnerships between arenaflex and the customers.
**Key Responsibilities**
* Receives requests for computer technical assistance and problem resolution from customers or company employees.
* Performs technical problem diagnostics and maintenance for arenaflex software products to ensure efficient operation in the application environment.
* Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.
* Directs activities to contribute to the overall performance of the Technical Services Department operations.
* May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.
* Places appropriate priority on problems reported by customers or internal personnel.
* Proactively seeks to identify ways to improve assigned team, the Technical Services department, and the company.
* Performs other duties and tasks as given by Tiered Managers, Senior Manager, or Director.
**Security Clearance**
This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by arenaflex.
**Basic Requirements**
* High School Diploma or equivalent
* 2+ years of customer service/support experience
* Must be able to obtain background clearance as required by government customer
* Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
**Travel Requirements**
Under 10%
**Relocation Provided**
None
**Position Type**
Experienced
**Referral Payment Plan**
No
**Benefits**
arenaflex offers a comprehensive benefits package, including:
* Incentive Bonus Plans
* Medical, Dental, Vision benefits
* 401K with Company Match
* 10 Paid Holidays
* Generous Paid Time Off Packages
* Employee Stock Purchase Plan
* Paid Parental & Family Leave
* and more!
**EEO Statement**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.
**Why Join arenaflex?**
We're proud of our people-first and community-focused culture, empowering every arenaflexan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
**Accommodations for Candidates with Disabilities**
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .
**Apply Now!**
If you're passionate about delivering exceptional solutions and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team.
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