Join a dynamic and innovative team at careerzynith, where you'll have the opportunity to make a real impact in the lives of Samsung's customers. As a Customer Support Specialist on our Samsung team, you'll be the face of careerzynith, providing exceptional technical and non-technical assistance to customers in Lithuania and Russia. If you're passionate about solving complex problems, have a strong work ethic, and a desire to learn and grow, we want to hear from you!
**About careerzynith**
careerzynith is a global business outsourcing company that offers a range of services to help businesses like Samsung succeed. As a team member, you'll be employed by careerzynith, but you'll be working closely with Samsung's clients to provide top-notch customer support. Our company culture is built on the principles of innovation, collaboration, and excellence, and we're committed to creating a work environment that's inclusive, diverse, and supportive.
**The Role**
As a Customer Support Specialist on our Samsung team, you'll be responsible for:
* Answering incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers
* Coming up with efficient and satisfying solutions to customer inquiries, using your problem-solving skills and creativity
* Treating customers with respect, following careerzynith's policies and procedures, and ensuring that every interaction is positive and memorable
* Collaborating with your team to share knowledge, best practices, and ideas, and to achieve our shared goals
**What We're Looking For**
We're looking for a talented and motivated individual who is fluent in Lithuanian (C1) and has a good command of Russian and English (B2). While previous experience in customer service, especially in a call center environment, is a plus, it's not a requirement. We're committed to providing training and coaching to help you excel in your role and achieve your career goals.
**What We Offer**
* A full-time job with various shifts from Monday to Friday, between 09:00-19:00
* An hourly rate of €8.03 to €8.56 (during the trial period and after)
* Performance-based bonuses
* A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
* A dynamic and innovative work environment that's inclusive, diverse, and supportive
* Opportunities for professional development and growth, including training and coaching programs
* A competitive salary and benefits package
**Career Growth Opportunities**
At careerzynith, we believe in investing in our people and helping them grow and develop their careers. As a Customer Support Specialist, you'll have the opportunity to:
* Develop your skills and expertise in customer service, technical support, and problem-solving
* Take on new challenges and responsibilities, and contribute to the success of our team and our clients
* Collaborate with your team to share knowledge, best practices, and ideas, and to achieve our shared goals
* Pursue opportunities for professional development and growth, including training and coaching programs
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in:
* Fostering a culture of innovation, collaboration, and excellence
* Providing opportunities for professional development and growth
* Encouraging open communication, feedback, and continuous improvement
* Celebrating our differences and promoting diversity, equity, and inclusion
* Supporting our team members' physical and mental well-being, and promoting work-life balance
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* A full-time job with various shifts from Monday to Friday, between 09:00-19:00
* An hourly rate of €8.03 to €8.56 (during the trial period and after)
* Performance-based bonuses
* A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
* Opportunities for professional development and growth, including training and coaching programs
* A dynamic and innovative work environment that's inclusive, diverse, and supportive
**How to Apply**
If you're passionate about customer service, have a strong work ethic, and a desire to learn and grow, we want to hear from you! To apply, please submit your application without delay. We're keen to hear from talented candidates like you.
Apply To This Job
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to creating a work environment that's inclusive, diverse, and supportive. We believe in:
* Fostering a culture of innovation, collaboration, and excellence
* Providing opportunities for professional development and growth
* Encouraging open communication, feedback, and continuous improvement
* Celebrating our differences and promoting diversity, equity, and inclusion
* Supporting our team members' physical and mental well-being, and promoting work-life balance
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.