At arenaflex, we're proud to be a national leader in filing service of legal documents, and we're growing rapidly. As a result, we're looking for talented new team members to join our dynamic team and help us tackle exciting challenges. As a Customer Support Specialist at arenaflex, you'll play a critical role in delivering exceptional customer experiences, resolving issues, and driving business growth.
**About arenaflex**
arenaflex is a team of 350 professionals with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters is located in Seattle, and we've been successful in this unique business for over 30 years. We continue to advance our technology and business processes to remain years ahead of our competition. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in our industry.
**Job Overview**
As a Customer Support Specialist at arenaflex, you'll be responsible for addressing and resolving customer questions and issues, providing exceptional customer experiences, and working collaboratively with other teams to ensure seamless order processing. This role requires strong diplomacy, problem-solving skills, and the ability to think on your feet while juggling multiple priorities.
**Key Responsibilities**
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
**Qualifications**
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology-driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
**Why Join arenaflex?**
At arenaflex, we believe that our employees are our greatest asset. We offer a comprehensive benefits package, including:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
* Starting Pay: $12.00 per hour
* * This position is 100 percent remote, located anywhere in Puerto Rico **
**Schedule**
This is a full-time, Monday-through-Friday position. As a remote employee, you'll have the flexibility to work from anywhere in Puerto Rico and enjoy a better work-life balance.
**What We Offer**
At arenaflex, we're committed to providing our employees with opportunities for growth and development. We offer:
* Ongoing training and development programs to help you advance your career
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply. Please visit our website to submit your application and join our team today!
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We look forward to hearing from you and exploring how you can contribute to our team's success!
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