At arenaflex, the online privacy company, we're on a mission to empower consumers with the tools and knowledge they need to control their personal data online. As a rapidly growing SaaS privacy business operating globally and remotely, we're committed to restoring a sense of privacy, fairness, and control in the digital age. Our work and brand stand for something meaningful, and we're building a large, sustainable, for-profit business to catalyze this movement.
We're seeking an experienced and passionate Customer Support Specialist to join our team. As a key member of our customer support team, you'll play a critical role in interacting with existing and potential customers, providing exceptional support, and helping to inform our strategic direction. If you're a problem-solver with a passion for learning and a commitment to customer satisfaction, we want to hear from you.
**About arenaflex**
arenaflex is the emerging leader in the fast-growing category of consumer and enterprise security Privacy Services. We're a well-capitalized company with a strong B2C and B2B business, backed by premier investment firms and a passionate team. Our mission is to empower consumers with the tools and knowledge they need to control their personal data online, and we're building a large, sustainable, for-profit business to catalyze this movement.
**Job Summary**
The Customer Support Specialist reports directly to the Customer Support Team Lead and is responsible for interacting with existing and potential customers. After extensive training in this role, you'll respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries. You'll work closely with internal teams to resolve complex issues, championing our customers' needs throughout the process.
**Shift Hours**
We offer two flexible shift options to accommodate your needs:
* 11 AM EST - 8 PM EST / 8 AM PST - 5 PM PST
* 12 PM EST - 9 PM EST / 9 AM PST - 6 PM PST
**Job Responsibilities**
* Educate customers on online privacy best practices and provide guidance on how to protect their personal data
* Document information about the case, resolution, or feedback to help inform our strategic direction and improve our products and services
* Partner with internal teams to resolve complex issues, championing our customers' needs throughout the process
* Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals
* Identify potential user interface issues and provide feedback to our development team
* Elevate customer issues that cannot be resolved to the arenaflex Support team lead
**Requirements**
* Previous experience in customer support or a similar role
* Strong communication and interpersonal skills, including written skills
* Adept troubleshooting, problem-solving, and critical thinking
* Passion for learning and an ability to communicate complex issues in a clear and educational manner
* Ability to adapt to rapid changes in the workplace
* Proficient in using technology and navigating multiple systems
**What We Offer**
* Comprehensive health benefits
* Flexible work schedule
* 100% work from home
* Generous 401k matching
* Paid time off
* 13 company paid holidays
* Childcare expense reimbursement
* Fitness reimbursement
* Birthday time off
**Compensation**
$24 - $25 an hour
**How to Apply**
If you're a motivated and customer-focused individual with a passion for online privacy and security, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**About arenaflex**
arenaflex is a rapidly growing SaaS privacy business operating globally and remotely. We're committed to restoring a sense of privacy, fairness, and control in the digital age. Our work and brand stand for something meaningful, and we're building a large, sustainable, for-profit business to catalyze this movement.
**Our Culture**
At arenaflex, we value a culture of innovation, collaboration, and customer satisfaction. We're a passionate team of individuals who are dedicated to making a difference in the world. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and opportunities to support their success.
**Our Mission**
Our mission is to empower consumers with the tools and knowledge they need to control their personal data online. We're committed to providing exceptional support and service to our customers, and we're building a large, sustainable, for-profit business to catalyze this movement.
**Join Our Team**
If you're a motivated and customer-focused individual with a passion for online privacy and security, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you.
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