At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the ever-evolving world of technology. As a leading innovator in the industry, we're seeking a highly skilled and dedicated Customer Support Specialist to join our team. If you're passionate about providing top-notch technical support, have a strong background in Linux and Managed Services Provider (MSP) experience, and thrive in a fast-paced, dynamic environment, we want to hear from you!
**About arenaflex**
arenaflex is a cutting-edge technology company that's pushing the boundaries of innovation and excellence. Our team of experts is committed to delivering world-class solutions that meet the evolving needs of our customers. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional experiences.
**The Role**
As a Customer Support Specialist at arenaflex, you'll play a critical role in providing technical support to our customers via phone, ticket system, or messenger. You'll be working with a wide range of advanced Linux and AWS server management issues, using your critical thinking skills to identify and resolve technical problems. Your effective communication skills will be essential in maintaining strong relationships with internal and external stakeholders.
**Responsibilities**
* Provide technical support for customers via phone, ticket system, or messenger
* Provide support in a wide range of advanced Linux and AWS server management issues
* Use critical thinking skills to identify and resolve technical problems
* Maintain effective communication with internal and external channels
* Provide short-term resolutions and develop preventative measures for the longer term
* Monitor server alerts for any performance issues and address them appropriately
* Help create internal documentation as well as customer-facing knowledge base
* Assist in onboarding, training, and mentoring new team members
* Keep up to date with relevant technologies
**Qualifications**
* 1+ years of experience in customer service/technical support via phone or ticketing system
* Experience as System Administrator, or End User of a Linux Operating System (OS: Ubuntu, CentOS, CloudLinux)
* Fundamentals: DNS, Networking, IP routing
* Database: MySQL
* Control Panel: cPanel, AWS
* Managed Services Provider (MSP) experience is required
* Experience with troubleshooting in multi-user environments
* Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.)
* General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
* Demonstration of independent thinking and decision-making abilities
* Ability to multitask, adapt to changes quickly, and to prioritize work
* Excellent communication, availability, and interpersonal skills
* Strong troubleshooting skills in a fast-paced environment
* Open to 24/7 support environment
* Availability to possibly work weekends
**What We Offer**
* Competitive salary: $80K+ DOE
* Comprehensive medical insurance
* Retirement plan
* Paid Time Off (PTO)
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible work-from-home arrangement
**Why Join arenaflex?**
* Be part of a innovative and forward-thinking company that's shaping the future of technology
* Work with a talented team of experts who are passionate about delivering exceptional customer experiences
* Enjoy a competitive salary and comprehensive benefits package
* Take advantage of opportunities for career growth and professional development
* Enjoy a flexible work-from-home arrangement that allows you to balance your work and personal life
**How to Apply**
If you're a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!
**Apply Now!**
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