At arenaflex, we're committed to delivering exceptional service to our clients and fostering a culture of innovation and collaboration. As a dedicated Customer Support Specialist, you'll play a vital role in ensuring the smooth operation of our supply chain and property management systems. If you're passionate about delivering top-notch customer service, possess strong organizational skills, and have a background in hydrology, electronics, mechanics, or related fields, we encourage you to apply.
**About arenaflex**
arenaflex is a leading provider of federal contracting services, with a strong reputation for building trusted partnerships with our clients. As a tribally owned federal contracting company, we're committed to serving the government's mission with compassion and heart. Our team of experts is dedicated to solving complex challenges and building a brighter future for our clients and the communities we serve.
**Job Summary**
We're seeking an experienced Customer Support Specialist to join our team at arenaflex. In this role, you'll be responsible for responding to customer inquiries, managing orders and inventory, and ensuring accurate billing and property management. If you have a strong background in customer support, inventory management, and property control, and possess excellent communication and organizational skills, we encourage you to apply.
**Key Responsibilities**
* Respond to customer inquiries regarding orders, returns, repairs, and accounting information
* Monitor back-orders and generate work orders
* Update procurement information and pricing in the supply chain software system
* Perform personal property and warehouse-controlled property duties, ensuring local procedures and policies are followed
* Complete and file appropriate property transfer requests
* Ensure an annual inventory of personal controlled property and warehouse-controlled property is performed
* Verify system requirements are met, and proper accounting and reporting procedures are followed
* Prepare and submit billings, track billings, and provide status reports as needed
* Provide coverage for the Toll-Free phone line
* Perform other job-related duties as assigned
**Essential Qualifications**
* Relevant educational background in customer support or other related field preferred
* Familiarity with supply chain software system for procurement and pricing updates
* Knowledge of personal property and warehouse-controlled property procedures
* Strong customer service and communication skills
* Ability to generate and monitor work orders
* Competency in updating procurement systems
* Proficiency in performing inventory tasks and property management
* Skills in proper accounting and reporting procedures
* Capability to communicate effectively
* Capacity to clearly identify as a contractor employee when required
**Preferred Qualifications**
* Experience working with SAP B1 system
* Background in hydrology, electronics, mechanics, or related fields
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and other software applications
* Strong analytical and problem-solving skills
* Ability to learn and adapt to new systems and procedures
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Professional development workshops and conferences
* Opportunities for advancement and career growth
* Access to industry-leading training and certification programs
**Work Environment and Company Culture**
arenaflex is a military-friendly employer and is committed to creating a culture of inclusion and respect. We offer a range of benefits and perks, including:
* Flexible work arrangements and telecommuting options
* Comprehensive health and wellness programs
* Access to on-site fitness center and wellness programs
* Opportunities for professional development and career growth
* Recognition and rewards for outstanding performance
**Compensation and Benefits**
* Estimated starting salary range for Customer Support Specialist: Pay commensurate with experience
* Full-time benefits include:
+ Medical, dental, and vision insurance
+ 401(k) retirement plan
+ Life insurance and disability insurance
+ Paid time off and holidays
+ Access to on-site fitness center and wellness programs
**How to Apply**
If you're passionate about delivering exceptional customer service and possess the skills and qualifications we're looking for, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of inclusion and respect and are proud to be a military-friendly employer.
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