At arenaflex, we're passionate about harnessing the power of data to create more opportunities for consumers, businesses, and society. As a leading global information services company, we're committed to delivering exceptional customer experiences that exceed expectations. We're thrilled to share that FORTUNE has named arenaflex one of the 100 Best Companies to work for, and for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
**Join our dynamic team in Costa Rica**
We're seeking an experienced Customer Support Specialist II to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. As a key member of our team, you'll play a vital role in providing exceptional customer service, interpreting consumer grievances or disputes, and utilizing computer skills to drive results. If you're passionate about delivering outstanding customer experiences and have a keen eye for detail, we encourage you to apply.
**Key Responsibilities:**
* Receive inbound calls handling for our different lines of business, ensuring timely and effective resolution of consumer inquiries and issues
* Perform a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
* Handle consumer issues, interpreting and analyzing written or verbal grievances or disputes, and determining the different types of issues contained in a dispute
* Educate consumers on dispute management and offer options for immediate resolution
* Process dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns
* Maintain the integrity of the database by ensuring data quality and accuracy, adhering to the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations
**What We're Looking For:**
* 1 year of Inbound call handling experience (Required)
* High School Diploma (Required)
* Excellent English written and oral communications skills (Required)
* Ability to maintain a high level of performance in a busy environment (85%-90% Occupancy)
* Strong attention to detail, with a keen eye for the small aspects of a task or situation
* Experience handling support requests from a variety of different channels
* Proven ability to arrange and manage tasks, time, and resources effectively
* Strong problem-solving skills, with the ability to interpret information to understand complex problems or situations
* Proficiency in PC/internet skills, with the ability to make fast and accurate decisions
* Short-term visual memory, with the ability to recall and process information quickly
* Willingness to participate in professional development activities to stay current on industry knowledge and standard operational procedures
**Additional Requirements:**
* Will pass our Employee Background Screen, which includes a criminal background check, previous employment, and education verification
* Will clear our pre-employment screening
**Why Join arenaflex?**
* arenaflex is proud to be an Equal Opportunity and Affirmative Action employer, committed to creating a thriving, inclusive, and diverse team where people love their work and love working together
* We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow, and we value the uniqueness of every individual
* Our benefits include:
+ Medical, life, and dental insurance
+ Asociacion Solidarista
+ International Share Save Plan
+ Flex Work/Work from home
+ Paid time off
+ Annual Performance Bonus
+ Education Reimbursement
+ Family Bonding
+ Bereavement Leave
+ Referral Program
+ And more!
**Remote Hiring Process:**
The hiring process, training, and employment will be handled remotely, with the option to transition to our office located at Centro Corporativo El Cafetal ll, Costa Rica, in the future.
**Ready to Unlock Opportunities?**
If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Join our dynamic team in Costa Rica and be part of a company that's committed to creating a better tomorrow.
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