At arenaflex, we're on a mission to revolutionize the healthcare industry by providing a comprehensive platform that connects individuals with the resources they need to live healthier, happier lives. As a Customer Support Specialist II, you'll play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving customer satisfaction. If you're passionate about healthcare, technology, and customer-centricity, we want to hear from you!
**About arenaflex**
arenaflex is a rapidly growing healthcare technology company that's transforming the way people access and navigate healthcare services. Our innovative platform combines data-driven personalization, coordinated care models, and aligned incentives to unlock value and improve lives. With a strong focus on customer experience, we're committed to building a culture that values diversity, inclusion, and employee empowerment.
**Job Summary**
We're seeking an experienced Customer Support Specialist II to join our Customer Support team in our Sandy, UT office. As a key member of our team, you'll be responsible for providing top-notch support to our customers, resolving complex issues, and driving customer satisfaction. If you're a motivated, tech-savvy individual with a passion for healthcare and customer-centricity, we encourage you to apply.
**Key Responsibilities**
As a Customer Support Specialist II, you'll be responsible for:
* Responding to customer inquiries via email, phone, live chat, asynchronous messaging, and other channels
* Providing support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
* Taking ownership of resolving customer service and healthcare navigation issues
* Maintaining high-quality, efficient, and productive service standards
* Keeping customer information confidential and in compliance with HIPAA regulations
* Managing case backlog attentively and documenting each interaction in Salesforce
* Exercising problem resolution skills when handling customer concerns using various internal tools
* Making outbound calls, including appointment scheduling with providers, and other related duties as assigned
* Willingness to work occasional overtime
**Qualifications**
To be successful in this role, you'll need:
* 1-2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
* Strong organizational skills, problem-solving abilities, and medical office experience (preferred but not required)
* Two years of proven customer service and/or patient care experience
* Strong communication skills, both verbal and written
* Tech-savviness, with the ability to use and navigate members with our mobile technology
* Ability to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
* Positive, friendly, and professional demeanor with customers
* Adept at juggling multiple tasks and customer support requests at the same time
* Familiarity with Salesforce Service Cloud and Google Suite (a plus)
* Spanish speaking and writing skills (a plus)
* Ability to work 40 hours per week; requires sitting, standing, talking or listening on the phone
**What You'll Love About Working at arenaflex**
* Fun, friendly, and unique culture – Bring your whole self to work every day!
* Paid time off & paid holidays
* Employer contributions for HSA accounts
* Tuition assistance
* Matching 401(K)
* Opportunity to work in a rapidly growing healthcare technology company
* Collaborative and dynamic work environment
* Professional development and growth opportunities
**Compensation and Benefits**
* $20-$25 per hour, with bonus eligibility
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(K) matching program
* Paid time off and holidays
* Employer contributions for HSA accounts
* Tuition assistance
**Work Environment and Culture**
arenaflex is committed to building a culture that values diversity, inclusion, and employee empowerment. We believe that our diverse backgrounds, perspectives, and points of view drive creativity and innovation. We strive to make everyone feel included, valued, and engaged, enabling them to do their best work and build their careers here at arenaflex.
**How to Apply**
If you're a motivated, tech-savvy individual with a passion for healthcare and customer-centricity, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website.
**Note**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment for all employees.
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