Welcome to blithequark
blithequark is a pioneering data platform company and the world’s leader in health data exchange, driven by the vision that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. blithequark is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.
About the Role
By joining blithequark today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. As a Customer Support Specialist for Medical Records Processing and CPC Processor, you will play a critical role in our mission by providing exceptional support to patients, insurance companies, and attorneys, ensuring seamless medical record requests and status updates.
Key Responsibilities
- Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status updates.
- Document information in multiple platforms using two computer monitors, ensuring accuracy and efficiency.
- Work comfortably in a high-volume production environment, meeting productivity standards while maintaining quality.
- Utilize Microsoft Office (including Word and Excel) proficiently to manage and analyze data.
- Collaborate with the team to achieve shared goals and objectives, contributing to a positive and supportive work environment.
Essential Qualifications
To succeed in this role, you will need:
- Excellent communication and customer service skills, with the ability to empathize with patients and provide clear, concise information.
- Proficiency in Microsoft Office (including Word and Excel) and the ability to learn new software applications quickly.
- Comfort working in a fast-paced, high-volume call center environment with a strong focus on productivity and quality.
- Ability to work independently and as part of a team, with a strong emphasis on collaboration and mutual support.
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Previous experience in a call center or customer-facing role, preferably in a healthcare or medical records environment.
- Knowledge of medical terminology and healthcare regulations, such as HIPAA.
- Experience with electronic health records (EHRs) or other healthcare software applications.
- Certifications or training in customer service, medical records, or a related field.
Skills and Competencies
To excel in this role, you will need to demonstrate:
- Excellent communication and interpersonal skills, with the ability to build rapport with patients, insurance companies, and attorneys.
- Strong problem-solving and analytical skills, with the ability to resolve issues efficiently and effectively.
- High level of accuracy and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Ability to work in a team-oriented environment, with a strong emphasis on collaboration, mutual support, and open communication.
- Adaptability and flexibility, with the ability to adjust to changing priorities, processes, and technologies.
Career Growth and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist for Medical Records Processing and CPC Processor, you will have access to:
- Comprehensive onsite/virtual training program, followed by job shadowing with an assigned mentor.
- Ongoing coaching, feedback, and performance evaluations to support your career growth and development.
- Opportunities for advancement and professional growth within the company.
- Access to a wide range of training and development resources, including online courses, workshops, and conferences.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a distributed team that values collaboration, open communication, and mutual respect. We offer:
- Company equipment, including computer, monitor, virtual phone, and other necessary tools.
- Full benefits, including PTO, health, vision, and dental insurance, and 401k savings plan.
- Tuition assistance and reimbursement for ongoing education and training.
- A dynamic and inclusive company culture that values diversity, equity, and inclusion.
Compensation and Perks
We offer a competitive hourly rate, ranging from $15 to $18.32 USD, depending on location, responsibilities, skills, experience, and other requirements of the role. In addition to your hourly rate, you will be eligible for a comprehensive benefits package, including:
- Full benefits, including PTO, health, vision, and dental insurance, and 401k savings plan.
- Tuition assistance and reimbursement for ongoing education and training.
- Company equipment, including computer, monitor, virtual phone, and other necessary tools.
- Opportunities for advancement and professional growth within the company.
Conclusion
If you are a motivated and customer-focused individual with a passion for healthcare and medical records, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist for Medical Records Processing and CPC Processor at blithequark, you will be part of a high-performing team that is dedicated to making a positive impact on the healthcare industry. Don’t miss this chance to join our dynamic and inclusive company culture and take your career to the next level.
How to Apply
To apply for this role, please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to our mission at blithequark.
Equal Employment Opportunity
blithequark is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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