At arenaflex, we're dedicated to revolutionizing the way people experience hearing care. As a leading provider of innovative solutions, we're seeking a highly motivated and customer-focused Customer Support Specialist to join our team. If you're passionate about delivering exceptional service and ensuring customer satisfaction, we want to hear from you.
**About arenaflex**
arenaflex is a pioneering company in the hearing care industry, committed to providing cutting-edge solutions that transform lives. Our team is driven by a shared passion for innovation, customer satisfaction, and excellence. We're proud to offer a dynamic work environment that fosters growth, collaboration, and creativity. As a Customer Support Specialist at arenaflex, you'll be part of a talented team that's shaping the future of hearing care.
**Responsibilities**
As a Customer Support Specialist at arenaflex, you'll play a critical role in delivering exceptional service to our customers. Your primary responsibilities will include:
* Serving customers via phone, email, mail, and/or fax by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles
* Maintaining a high inbound call answer rate (75-80 calls a day average)
* Resolving problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
* Redirecting complex or specialized concerns to the appropriate team for follow-up when applicable
* Investigating and resolving problems related to the shipment of products, returns, credits, and orders
* Communicating company policies and pricing per price and policy guide
* Performing day-to-day responsibilities, including:
+ Answering a high volume of inbound calls on a daily basis (60+)
+ Assisting with billing questions, pricing, and warranty inquiries
+ Assisting with order status and tracking inquiries
+ Assisting with backorder management for sales territory
+ Assisting with web services
+ Assisting with case management for sales territory
+ Assisting with customer account and contact maintenance for sales territory
+ Handling customer complaints with a sense of urgency and seeing through to a satisfactory resolution
+ Working cross-functionally to ensure an effortless customer experience
**Qualifications**
To succeed as a Customer Support Specialist at arenaflex, you'll need:
* Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience
* Manufacturing experience is a plus
* Must have 2 years SAP experience
* Effective written and verbal communication
* Ability to adapt to a variety of situations
* Strong typing proficiency and computer skills
* Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interface
**Benefits**
As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:
* Medical, dental, and vision coverage
* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
* TeleHealth options
* 401k plan with company match
* Company-paid life/AD&D insurance
* Additional supplemental life/AD&D coverage available
* Company-paid Short/Long-Term Disability coverage (STD/LTD)
* STD LTD Buy-ups available
* Accident/Hospital Indemnity coverage
* Legal/ID Theft Assistance
* PTO, floating Diversity Day, and paid holidays
* Paid parental bonding leave
* Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions and more)
* Robust Internal Career Growth opportunities
* Tuition reimbursement
* Hearing aid discount for employees and family
* Internal social recognition platform
* D&I focused: D&I council and employee resource groups
* Plan rules/offerings dependent upon group Company/location
**Pay Range**
$20-$26 an hour
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Customer Support Specialist, you'll have the opportunity to:
* Work with a talented team that's passionate about delivering exceptional service
* Develop your skills and expertise in a dynamic and fast-paced environment
* Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
* Participate in internal career growth opportunities and professional development programs
* Contribute to a company that's shaping the future of hearing care
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you. Apply now to join the arenaflex team and start your journey towards a rewarding and challenging career in customer support.
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