At arenaflex, we're passionate about creating a world where everyone has access to the knowledge and skills they need to succeed. As a Customer Support Specialist, you'll play a vital role in helping us achieve this mission by providing top-notch support to our customers. If you're a customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you!
**About arenaflex**
arenaflex is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students, and employers across various industries. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to make a meaningful impact. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., arenaflex was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.
**Our Culture**
At arenaflex, we believe that by embracing our differences and drawing on diverse perspectives, we become a stronger, more innovative, and more successful organization. Our culture is firmly rooted in the belief that everyone should feel valued, respected, and empowered to be their authentic selves. We foster a sense of belonging by celebrating all people and perspectives, and we're committed to creating an inclusive environment where everyone can thrive.
**The Role**
As a Customer Support Specialist, you'll be responsible for responding to customer inquiries regarding our products or services via phone, email, and/or online chat. You'll coordinate problem resolution with appropriate departments and inform customers of standard procedures or resolution of product problems on service issues. This is a hybrid role, with the option to work from our Leawood, KS or Burlington, MA office, or remotely from anywhere in the United States.
**Key Responsibilities:**
* Provide prompt and effective responses to all incoming phone calls, emails, and live chats
* Ensure timely resolution of all customer issues and concerns
* Stay updated on the company's ever-changing range of products and services
* Collaborate with internal teams to provide necessary support and assistance
* Provide first-level technical troubleshooting
* Identify and report unusual inquiry trends or system issues
* Fully document each interaction with customers
* Able to follow schedule and quickly communicate when out of schedule parameters
**What You'll Need:**
* High School Graduate/GED Equivalent. Bachelor's degree or equivalent preferred
* 1 Year Customer Service experience in a call center environment
* Comfortable with basic technical troubleshooting and device management
* A strong commitment to providing exceptional customer service and building positive relationships with customers, clients, and colleagues
* Outstanding verbal and written communication skills, with a particular focus on telephone communication
* Exceptional attention to detail and a highly organized approach to tasks and responsibilities
* Advanced proficiency in using various Microsoft Office applications, enabling efficient and effective completion of tasks
* Ability to keep up in a fast-paced environment
* Technical troubleshooting ability
* Openness to learning new policy, products, additional responsibilities
**Benefits:**
* Flexible and generous paid time off
* Competitive medical, dental, vision, and life insurance
* 401(k) employer matching program
* Parental leave
* Wellness resources
* Charitable matching program
* Hybrid work
* On-site workout facilities (Leawood, Gilbert, Burlington)
* Community outreach groups
* Tuition reimbursement
**Why Join arenaflex?**
* Be part of a dynamic and innovative organization that's making a real difference in people's lives
* Collaborate with a talented team of professionals who share your passion for delivering exceptional experiences
* Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
* Take advantage of opportunities for professional growth and development, including tuition reimbursement and training programs
* Be part of a culture that values diversity, inclusion, and belonging
**How to Apply:**
If you're a customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now by clicking the link below, or visit our website to learn more about this exciting opportunity.
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