Join arenaflex, a leading global business outsourcing company, as a Customer Support Specialist in our arenaflex team. We're a remote team based in Lithuania, passionate about delivering exceptional customer experiences and supporting arenaflex's clients. If you're a customer-centric individual with a passion for solving technical issues, we'd love to hear from you!
**About arenaflex**
arenaflex is a global business outsourcing company that offers a range of services to help businesses handle their customer service, finances, and other business processes. As a Customer Support Specialist in our arenaflex team, you'll be employed by arenaflex, but working closely with our client, arenaflex, a renowned industry leader in technology. Our team is dedicated to providing top-notch support to arenaflex's customers, and we're looking for like-minded individuals to join our ranks.
**Job Responsibilities**
As a Customer Support Specialist in our arenaflex team, you'll be responsible for:
* Answering incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to arenaflex's customers
* Developing efficient and satisfying solutions to customer inquiries, ensuring that customers receive the support they need in a timely and professional manner
* Treating customers with respect, following arenaflex's policies and procedures, and maintaining a positive and empathetic attitude
* Collaborating with the team to resolve complex customer issues and improving processes to enhance the customer experience
**Requirements**
To succeed in this role, you'll need:
* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
* Previous experience in customer service, preferably in a call center environment (although training and coaching will be provided to help you excel in your role)
* Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
* A customer-centric approach, with a passion for delivering exceptional customer experiences
* A strong work ethic, with the ability to work independently and as part of a team
**What We Offer**
As a Customer Support Specialist in our arenaflex team, you'll enjoy:
* A full-time job, with various shifts from Monday to Friday, between 09:00-19:00
* An hourly rate of €8.03 to €8.56 (during the trial period and after)
* Performance-based bonuses, recognizing your hard work and dedication
* A supportive team, with fantastic colleagues and managers, as well as real opportunities to grow in your career
* A dynamic and inclusive work environment, with a commitment to equal employment opportunities and a work environment free from discrimination and harassment
**Career Growth Opportunities**
At arenaflex, we're committed to helping you grow and develop your career. As a Customer Support Specialist, you'll have the opportunity to:
* Develop your skills and knowledge through training and coaching programs
* Take on new challenges and responsibilities, with opportunities to progress to senior roles
* Collaborate with the team to improve processes and enhance the customer experience
* Contribute to the development of arenaflex's customer service strategy and initiatives
**Work Environment and Company Culture**
Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment. As a Customer Support Specialist in our arenaflex team, you'll enjoy:
* A remote work arrangement, with the flexibility to work from home in Lithuania
* A supportive team, with regular check-ins and feedback sessions
* A dynamic and inclusive work environment, with a commitment to equal employment opportunities and a work environment free from discrimination and harassment
* A range of benefits and perks, including performance-based bonuses, training and development opportunities, and a comprehensive compensation package
**Compensation and Benefits**
As a Customer Support Specialist in our arenaflex team, you'll enjoy a competitive compensation package, including:
* An hourly rate of €8.03 to €8.56 (during the trial period and after)
* Performance-based bonuses, recognizing your hard work and dedication
* A comprehensive benefits package, including health insurance, paid time off, and other perks
**How to Apply**
If you're a customer-centric individual with a passion for solving technical issues, we'd love to hear from you! To apply for this role, please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to reviewing your application and welcoming you to our team!
**Start Date:** As soon as possible during September 2024
**Location:** Work from home in Lithuania
**Employment Type:** Permanent, with a 3-month trial period
**Working Hours:** Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. We're proud to be a diverse and inclusive organization, with a commitment to equal employment opportunities for all candidates, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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