At arenaflex, we're not just a company – we're a team of innovators, problem-solvers, and customer advocates. As a global leader in process and packaging technology, we're dedicated to delivering intelligent and sustainable solutions for the pharmaceutical, food, and confectionary industries. Our mission is to ensure that people worldwide have access to high-quality medications and safely packaged food. If you're passionate about delivering exceptional customer experiences and contributing to a better world, we want to hear from you!
**Job Summary**
We're seeking an experienced Customer Support Representative to join our team in New Richmond, WI. As a key member of our customer support team, you'll be responsible for processing incoming customer quotes, order requests, and questions by phone, fax, or email. You'll evaluate, quote, process, and expedite these requests in a manner that ensures customer satisfaction while meeting company revenue and profit goals.
**Key Responsibilities**
- Process customer questions or requests for parts by phone, fax, or email in a timely manner.
- Using SAP, manage and track the part ordering process to provide timely quotations and order confirmations to customers.
- Review parts orders for urgency and accuracy and prioritize as necessary to meet the customer needs.
- Communicate order status and part number information to internal and external customers in a timely manner.
- Identify and correct inaccuracies found in SAP in relation to customer information, parts, and pricing.
- Interface with third-party vendors to identify, purchase, and supply parts to customers.
- Liaison between our customers and our Centers of Competence.
- Process repairs, returns, and credit memos in a timely manner.
- Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns.
- Use feedback from customers and colleagues to identify and recommend process improvements to management.
- Partner with the accounts receivables team to resolve past due invoices.
- Other duties and/or special projects as assigned by the Parts Manager.
**Your Profile**
- Associate degree in a related field or equivalent related work experience.
- 3+ years' experience in a fast-paced, high-volume, customer support role.
- 2+ years' experience working with an enterprise resource planning system (ERP).
- 2+ years' experience working with Microsoft Office.
- Ability to manage and resolve customer conflicts or issues.
- Strong detail orientation, organization, and time management skills.
- Skilled at adapting to ambiguous and changing situations that impact customer service.
- Ability to build relationships with internal and external customers.
- Ability to complete work with minimal supervision.
- Experience reading technical documents.
- Knowledge and experience working in SAP.
**Why Join arenaflex?**
- Competitive compensation package, including salary, bonus, and benefits.
- Opportunity to work with a global leader in process and packaging technology.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Recognition and rewards for outstanding performance.
- Flexible work arrangements to support work-life balance.
- Access to cutting-edge technology and innovative solutions.
- Commitment to diversity, equity, and inclusion.
**Work Environment and Company Culture**
At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, respected, and empowered to contribute their best work. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We believe in fostering a culture of continuous learning, growth, and development, where our employees can thrive and reach their full potential.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and contributing to a better world, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
**Note**
All official arenaflex job postings can be found on our website. Successful candidates will be asked to participate in the hiring process, which may include a telephone and in-person interview at one of our office locations. We look forward to hearing from you!
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