At arenaflex, we're passionate about empowering communities and organizations to thrive through our innovative software solutions. As a Customer Support Representative on our Studios vertical team, you'll play a vital role in delivering exceptional service to our dance studio customers, ensuring they get the most out of our products and achieve their business goals.
**About arenaflex**
arenaflex is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.
**Job Summary**
We're seeking an experienced Customer Support Representative to join our Studios vertical team. As a key member of our support team, you'll be responsible for providing top-notch service to our dance studio customers, troubleshooting software issues, and ensuring they have a great experience using our product. If you're passionate about delivering exceptional customer service, enjoy troubleshooting software issues, and are eager to learn and grow with our team, we encourage you to apply.
**Responsibilities**
As a Customer Support Representative on our Studios vertical team, you'll be responsible for:
* Providing exceptional customer service to our dance studio customers via phone, chat, and email
* Troubleshooting software issues, identifying root causes, and implementing solutions to meet customer needs
* Collaborating with our Development and Quality Assurance teams to identify, triage, and resolve system issues
* Documenting frequently asked questions and preparing knowledge-based content to support our customers
* Documenting requirements and user stories for production issues and feature requests
* Working closely with our customers to understand their business needs and provide solutions that meet their requirements
* Staying up-to-date with our product features and functionality to provide accurate and timely support
**Requirements**
To be successful in this role, you'll need:
* Strong customer service and analytical skills
* Comfortable helping customers via phone support
* Ability to diagnose and explain complex solutions to technical and non-technical audiences
* Ability to quickly learn computer software and operating procedures
* Proficient in Microsoft Office Suite or related software
* Flexible work schedule; must be able to work on weekends
* Excellent communication (written and verbal) and time management skills
* Proven track record of outstanding performance and achieving goals
* Success-driven, works well in a team, and enjoys a dynamic and changing environment
* Knowledge and passion for the dance industry
* Previous experience with SaaS or payments industry preferred, but not mandatory
**Excited about this role but don’t meet every single requirement?**
At arenaflex, we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
**Benefits and Perks**
As a valued member of our team, you'll enjoy:
* Comprehensive employee benefits program, including medical, dental, and vision insurance options
* 100% Employer-paid short/long-term disability
* Basic Life
* 401K option with 100% company match
* Flexible paid personal/vacation time built on mutual trust and accountability
* 10 sick days annually
* 10 company-paid holidays
* 6 weeks paid parental leave
* Culture that values work/life balance and celebrates successes
**Inclusion and Diversity**
arenaflex is an Equal Employment Opportunity Employer. We're committed to creating a workplace where diverse backgrounds, experiences, and viewpoints are valued. We do not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.
**Salary Range Disclosure**
The base range represents the low and high end of the arenaflex salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to, location, experience, and performance. The range listed is just one component of arenaflex's total compensation package for employees. Other rewards may include discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave, and more.
**Salary Range**
US Remote: $20/hr
**Join our team and make a difference**
If you're passionate about delivering exceptional customer service, enjoy troubleshooting software issues, and are eager to learn and grow with our team, we encourage you to apply. As a Customer Support Representative on our Studios vertical team, you'll play a vital role in empowering our dance studio customers to achieve their business goals. Apply now and join our team at arenaflex!
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