At arenaflex, we're revolutionizing the wholesale remarketing industry with our cutting-edge digital marketplace for used vehicles. As a Customer Support Representative, you'll play a vital role in delivering exceptional technical support and troubleshooting for our customers, ensuring their success and satisfaction. If you're a customer-obsessed, tech-savvy individual with a passion for the automotive industry, we want to hear from you!
**About arenaflex**
arenaflex is a technology company that's changing the game in wholesale remarketing. We're a data company that helps customers buy and sell smarter with clear, actionable insights. And we're an innovation company that's accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our values are built around being driven waybuilders, relentless in our pursuit of challenges that inspire us to build, create, and innovate. We're a fearless and owner-driven team that delivers what we promise and learns along the way.
**Our Culture**
At arenaflex, we're committed to creating a culture that's inclusive, diverse, and supportive. We believe in internal promotions, diverse career paths, and rapid advancement opportunities. Our employees enjoy a range of benefits, including competitive wages, medical, dental, and vision benefits, immediately vested 401K or RRSP, paid vacation, personal, and sick time, and opportunities to expand their skill set and share their knowledge across a publicly traded, global organization.
**Key Responsibilities**
As a Customer Support Representative, you'll be responsible for:
* Identifying, researching, and resolving technical and end-user application failures and deficiencies
* Ensuring proper follow-through on all directives, bulletins, and schedules from management
* Proactively identifying areas where product improvements can be made to provide enhanced ease of use and functionality
* Educating and coaching customers on best practices for using arenaflex products and services
* Developing and maintaining competitive knowledge and expertise in areas of products, industry trends, and other developments
* Thoroughly documenting all research and customer interactions in Salesforce (CRM) to ensure product and service reliability
* Assuring customer acceptance of and quality of resolution. Identifying and escalating issues that require advanced product knowledge or technical expertise
* Serving as a Subject Matter Expert for the design and development of training materials
* Using analytical and decision-making skills to offer options and resolve problems in a variety of contexts
* Continuously engaging in self-directed learning opportunities to increase functional product knowledge
* Documenting known errors, workarounds, procedures, and product-specific information
**Requirements**
To be successful in this role, you'll need:
* A Bachelor's degree or equivalent work experience
* 2+ years of customer service/contact center experience
* General automotive knowledge
* Experience troubleshooting hardware, software, and network-related issues
* Ability to communicate clearly and concisely, both orally and in writing
* Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
* Strong analytical, technical, and problem-solving skills
**Nice to Have**
While not required, experience with the following tools and technologies would be a plus:
* Salesforce, Five9, Slack, and Google Suite
* Web Crawling/Search experience
* Ability to retain knowledge of State/Local/Federal/Contract Requirements for Role
* Ability to successfully manage tasks and inquiries for VIP clientele Customer Service, including Phone Etiquette, Empathy, and Active Listening
* Eagerness to learn, take direction, and feedback, multi-task, time manage, and problem-solve
**Compensation and Benefits**
arenaflex offers a competitive hourly rate of $17.00 - $19.00, depending on experience, skill set, qualifications, and other relevant factors. Our comprehensive benefits package includes medical, dental, and vision benefits, immediately vested 401K or RRSP, paid vacation, personal, and sick time, and opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for the automotive industry, we want to hear from you! Apply now and join our team of driven waybuilders who are changing the game in wholesale remarketing.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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