At arenaflex, we're revolutionizing the way the global diamond industry operates through our cutting-edge B2B marketplace. As a Customer Support Executive, you'll play a vital role in ensuring our customers have a seamless journey with arenaflex. If you're a problem solver with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.
**About arenaflex**
arenaflex is an extremely fast-growing B2B marketplace that connects buyers and sellers of diamonds on its online platform. We facilitate the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since our launch in 2017, we've grown to a team of 400+ employees worldwide and have remained true to our founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.
**What You'll Do**
As a Customer Support Executive at arenaflex, you'll be responsible for:
- **Resolving Customer Issues**: Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- **Adapting to Change**: Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- **Measuring Success**: You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- **Handling Customer Inquiries**: Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
**What You'll Need**
To succeed in this role, you'll need:
- **Minimum 2 Years Experience**: Minimum 2 years experience in online customer support, live chat, and calls.
- **Organizational Skills**: Organised and able to multitask across different platforms.
- **Proactive Nature**: Proactive and forward thinking.
- **Assertive Communication**: Assertive nature and ability to be the voice of the customer when communicating internally.
- **Collaboration Skills**: Excellent cross-functional collaboration skills.
**What We Offer**
At arenaflex, we offer:
- **Dynamic Growth Opportunity**: Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- **Competitive Benefits**: 401k and other benefits.
- **Flexible Working**: Flexible working arrangements, including remote work options.
- **Unlimited Holiday**: Unlimited holiday time, allowing you to recharge and focus on your well-being.
- **Global Working Environment**: Fast-paced and global working environment, with opportunities to collaborate with colleagues from diverse backgrounds.
**Work Environment and Company Culture**
At arenaflex, we value a culture of innovation, collaboration, and customer-centricity. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the diamond industry. We're committed to creating a work environment that's inclusive, supportive, and empowering.
**Compensation and Perks**
We offer a competitive salary of $40K - $44K, depending on experience. In addition to a comprehensive benefits package, you'll enjoy flexible working arrangements, unlimited holiday time, and opportunities for professional growth and development.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**Working Schedule**
As a Customer Support Executive, you'll work a flexible schedule of Saturday - Wednesday, with two available time slots:
- 8am - 5pm CST
- 9am - 6pm PST
**Join the arenaflex Team**
At arenaflex, we're committed to building a diverse and inclusive team of talented individuals who share our passion for delivering exceptional customer experiences. If you're ready to join a dynamic and fast-growing company that's revolutionizing the diamond industry, we invite you to apply for this exciting opportunity.
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