**Job Location:** Chicago, IL, USA (Remote)
**Job Type:** Full-time
**Job Seniority Level:** Entry level
**Job Description:**
At arenaflex, we are dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our team is passionate about making a difference in the lives of patients and healthcare professionals, and we are seeking an experienced Customer Support Coordinator/Data Entry Specialist to join our dynamic team.
**Position Summary:**
As a Customer Support Coordinator/Data Entry Specialist, you will play a critical role in handling inbound and outbound customer service inquiries, reviewing and assessing incoming referrals, and creating patient records in our database system. You will work closely with patients, prescribers, insurance companies, and internal partners to understand and resolve problems in a timely manner. Your excellent communication and problem-solving skills, combined with your attention to detail and ability to multitask, will make you an invaluable asset to our team.
**Primary Duties and Responsibilities:**
* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, and research and resolve problems in a timely manner.
* Create and/or edit patient records in our database system by entering demographics, insurance information, and prescription from incoming referrals.
* Initiate outbound telephone calls to patients for various reasons, such as to collect additional information to complete a benefit investigation or to explain the outcome of the benefit investigation.
* Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive to telephone calls or mailed letters.
* Attach incoming facsimile images to a new or existing patient record.
* Identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly.
* Generate letters and brochures for patients, prescribers, or partners.
* Document the outcome of all interactions associated with the patient record into the database system.
* Adhere to the quality, production, and turnaround standards associated with the assigned program.
* Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
* Perform other duties as assigned, including adapting to changing business needs and priorities.
**Qualifications:**
* High school diploma or equivalent required; one or more years of experience in a highly skilled and fast-paced call center environment preferred.
* Knowledge of medical terminology preferred but not required.
* Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels.
* Ability to multitask, independently prioritize, and meet deadlines in a high call volume environment.
* Excellent interpersonal and customer service skills with a focus on customer satisfaction.
* Ability and initiative to work independently or as a team member.
* Ability to problem solve and adapt to a dynamic work environment.
* Ability to learn quickly and type at least 35 words per minute.
* General computer knowledge, including proficiency in Microsoft Office applications, required.
**Work Environment:**
* The work environment is typically moderate, with occasional periods of high noise levels.
* The physical demands of this role include sitting for extended periods, with occasional lifting and/or moving of up to 10 pounds.
* Must be flexible on schedule and hours, with occasional overtime required.
* Must be willing to work weekends if required to meet company demands.
**Benefits and Perks:**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive training and onboarding program.
* Access to cutting-edge technology and tools.
**How to Apply:**
If you are a motivated and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex careers page]. We look forward to hearing from you!
**About arenaflex:**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We believe in creating a work environment that is inclusive, respectful, and supportive of all employees. We are proud to be a leader in the specialty pharmacy and patient assistance programs industry, and we are dedicated to making a positive impact on the lives of patients and healthcare professionals.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
**Lifelancer:**
arenaflex is proud to partner with Lifelancer, a talent-hiring platform in Life Sciences, Pharma, and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, and IT domains. To apply for this role and view similar opportunities, please visit the Lifelancer website.
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