Join our dynamic team at arenaflex, and be part of a revolutionary movement that's transforming the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and enabling them to focus on what matters most – delivering exceptional care to their patients.
As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptionally talented and passionate Customer Support Associate to join our ranks. If you're a proactive self-starter with a passion for delivering exceptional customer experiences, we want to hear from you!
**About the Position**
As a Customer Support Associate at arenaflex, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals, providing timely and effective support through live chats, phone calls, emails, internal discussion boards, and platform demos. Your expertise will help us continuously develop and expand processes to streamline support workflows, ensuring our users receive the best possible experience.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Collaborate with vendor and industry partners to streamline communication and alerts between systems
* Continuously develop and expand processes to streamline support workflows
**You Should Have**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality, with excellent collaboration skills
* Tech/start-up work experience is a plus, but not required
**Benefits (Full Time Roles)**
* 100% remote within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Salary Range**
$50,000/year - $80,000/year + bonus + equity + benefits
This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity, or other incentives.
In addition to base compensation, arenaflex offers a comprehensive benefits package. Please refer to the "Benefits (Full Time Roles)" section above for more details.
**To Apply**
Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
**Important Note**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Scam Alert**
We want to ensure that you're well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here's what you need to know:
* Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout!
* Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don't let scammers catch you off guard!
* It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!
* Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!
* If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.
We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!
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