Join arenaflex, a rapidly growing company transforming the $50B+ animal health industry, and help us revolutionize how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a dynamic team on a mission to modernize the animal health industry, and we're looking for exceptionally talented and passionate individuals to join our growing team.
**About the Position**
The Customer Support Associate plays a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. As a key member of our support team, you will work collaboratively to provide our users with an exceptional experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role is instrumental in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
**The Ideal Candidate**
We're seeking a proactive self-starter who thrives in a fast-paced, team environment. The ideal candidate is excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**Essential Qualifications**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**Preferred Qualifications**
* Experience working in the veterinary industry or a related field
* Knowledge of veterinary terminology and procedures
* Familiarity with arenaflex's platform and tools
* Experience with customer relationship management (CRM) software
**Benefits (Full Time Roles)**
* 100% remote within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office setup
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's free from discrimination, harassment, and retaliation. Our team is passionate about making a positive impact on the animal health industry, and we're looking for like-minded individuals to join us on this mission.
**Career Growth Opportunities and Learning Benefits**
arenaflex offers a range of opportunities for career growth and development, including training programs, mentorship, and professional development opportunities. We're committed to helping our employees succeed and grow in their careers.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and equity. We also offer a range of perks and benefits, including at-home office setup, bi-annual company retreats, and open vacation policy.
**How to Apply**
If you're a motivated and passionate individual who is excited about the opportunity to join arenaflex's growing team, please submit your application through our careers page. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Scam Alert**
arenaflex wants to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout for authentic communications from our company, and never provide sensitive personal or financial information during the application process. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.
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