At arenaflex, we're revolutionizing the way people experience home buying and selling. Our innovative approach has earned us an A+ Better Business Bureau rating and relationships with over 120,000 real estate agents across 75 markets in the US. As a founding team member of Trulia, we're backed by industry-leading investors, including Foundry Group, Greycroft, RRI, Parker89, and The National Association of Realtors. We're proud of the stories from people we've helped get their new home and our five-star Zillow rating from over 750 reviews. Join us in shaping the future of real estate and making a meaningful impact on people's lives.
**About the Role:**
As an Experienced Customer Success Specialist at arenaflex, you'll be the first point of contact for lenders, real estate agents, and borrowers in the Western United States. Your primary goal is to educate everyone you interact with on the details of our first-of-its-kind Knock Bridge Loan. This innovative solution enables borrowers to use the money "tied up" in their current home to purchase their next one. You'll be an expert in navigating our platform and will be solution-focused in a fast-paced startup environment. You'll work closely with internal teams, providing insightful and valuable feedback as it pertains to the partner/borrower journey.
**Key Responsibilities:**
* Leverage your experience in real estate to be the first point of inbound and outbound contact with lenders, real estate agents, and borrowers via phone, email, text, and other channels.
* Educate lenders, real estate agents, and borrowers on the Knock Bridge Loan value proposition, diving into detail on how it works, and sharing your subject matter expertise.
* Answer and resolve lender, real estate agent, and borrower questions regarding Knock's programs and overcome their objectives, and/or route them to the appropriate point of contact.
* Troubleshoot and provide technical assistance, communicating internally and providing follow-up with the client.
* Follow up on social media posts.
* Work all channels within specified SLAs while maintaining a positive customer experience.
* Work autonomously, continuously learning, while prioritizing adhering to meeting schedules/times.
* Continually learn, grow, and expand your knowledge, while also supporting others' learning experiences; act as a mentor and be a resource for others inside and outside of your team.
* Take on ad-hoc projects as they arise and always be willing to support your team where needed.
**Essential Qualifications:**
* A minimum of 3 years of relevant experience in customer success, account management, or a related field.
* Flexibility to work Pacific hours (9 am - 6 pm).
* Excellent communication skills, with the ability to effectively communicate with diverse stakeholders.
* High emotional intelligence and empathy skills, with the ability to build rapport with customers and internal stakeholders.
* Real estate license is preferred, but not required if you have experience working extensively with agents.
* Recent experience working in a real estate position and/or experience speaking with real estate agents in a past professional role, understanding the fundamentals of the real estate industry.
* Recent experience answering Facebook messages for a corporate account.
* Recent experience successfully handling high-volume phone, email, text, and other channels with speed and accuracy.
* Proven success working independently, autonomously, and reliably, exceeding metrics, all with a positive attitude and smile on your face.
**Preferred Qualifications:**
* Bilingual in Spanish.
* Technical chops, with the ability to jump into new technology seamlessly and learn fast. We use Google, Zoom, Slack, and more.
* Belief in creating diverse, equitable, and inclusive practices and programs that will further arenaflex's commitment to making an impact, learning, putting people first, being open, and courageous.
* Proven success working 100% remote in prior positions and experienced working with a distributed, national team.
**Work Environment and Company Culture:**
* As a fully remote (U.S.-based) workforce, we're committed to ensuring that all arenaflex employees are fairly compensated.
* We offer a 100% remote work culture, flexible Paid Time Off, and top-tier medical, dental, and vision premiums for full-time employees starting on the first day of employment.
* We're proud to be an equal opportunity employer, committed to creating a diverse, inclusive, and equitable environment.
**Compensation and Benefits:**
* The base salary for this position is $66,000 USD + incentive program (bonus).
* We offer a comprehensive benefits package, including top-tier medical, dental, and vision premiums, flexible Paid Time Off, and paid parental leave for all full-time employees.
* We also offer $1,000 annually for professional development, life, AD&D, and Disability insurance for full-time employees, 401K (non-contributory by arenaflex) for all employees, and more.
**How to Apply:**
If you're passionate about revolutionizing the real estate industry and making a meaningful impact on people's lives, we encourage you to apply. Please submit your resume in PDF format, along with a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Apply Now!
Apply for this job